Credit Controller (12 month FTC)

Gowling WLG International Limited; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading law firm is seeking a proactive Credit Controller to join their Finance team in Birmingham on a 12-month fixed-term contract. The role involves managing and coordinating client debt collection and maintaining high standards of client service. The successful candidate will require expertise in debt management systems, strong analytical and negotiation skills, and excellent communication abilities. This position offers hybrid working after training and various employee benefits.

Benefits

25 days annual leave

Free private medical insurance

Generous pension allowance

Life assurance

Health and wellbeing programmes

Training and personal development opportunities

Qualifications

• Experience of account reconciliation is significant.
• Ability to conduct face-to-face and telephone debt reviews.

Responsibilities

• Chase outstanding debts for Practice Groups.
• Record chase history on the system.
• Proactively resolve and monitor queries.
• Liaise with partners and associates on all debts.
• Work to deadlines ensuring high quality work.
• Build relationships with internal and external clients.

Skills

Proficient in debt/revenue management systems

Analytical skills

Negotiation skills

Experience with international clients

Strong written and verbal communication

Tools

MiniSoft ARCS 2G

Microsoft Excel

Microsoft Word

Job description

Overview

We're seeking a proactive and detail-oriented Credit Controller to join our Finance team in Birmingham on a 12-month fixed-term contract to support a project. This is a fantastic opportunity to become part of our dedicated credit control function, where you'll play a key role in managing and coordinating the timely collection of client debt across a designated ledger. Your focus will be on reducing the risk of non-payment while upholding our high standards of client service and professionalism. The Credit Controller will work with the Birmingham Credit Control team, taking responsibility for the credit control of their own ledger across the firm's practice groups. The position will report into the Credit Control Manager.

Please note working hours will be 9.30 am to 5.30 pm as standard, with the ability to move to flexible working hours after you have passed your 6‑month probation period. Hybrid working will come into effect following a training period, which will be confirmed by management once you are up to speed and comfortable with the requirements of the role.

Responsibilities

• Chasing outstanding debts for Practice Groups by telephone and email;
• Recording chase history and agreed payment timescales on the system;
• Proactively resolving and monitoring any queries raised;
• Liaising with partners and associates on all debts, including conducting face‑to‑face meetings;
• Working to deadlines and anticipating workflow demands to ensure consistent delivery of high‑quality work;
• Building relationships with both internal and external clients to support the firm's ongoing growth and development.

Qualifications

• Proficient in the use of debt and/or revenue management systems; knowledge of MiniSoft ARCS 2G is desirable, ideally alongside an integrated or independent finance system (knowledge of Expert (Aderant) would be desirable, although not essential).
• Ability to conduct face‑to‑face and telephone debt reviews with partners and fee earners.
• Experience of dealing with international clients is desirable.
• Strong analytical and negotiation skills to help resolve queries.
• Significant experience of account reconciliation.
• Ability to be assertive and confident in collecting debts, whilst at all times maintaining an assured and professional manner.
• Competent in the use of MS Office, including experience of Microsoft Excel and Word.
• Excellent written and verbal communication skills with the ability to communicate at all levels.
• To have a flexible and proactive approach to debt collection.

Benefits

• Gowling WLG has been recognised as one of the best places to work in the UK and has been ranked by Great Place to Work® for 25 consecutive years.
• A hybrid approach to office and remote working.
• 25 days annual leave, with the option to buy up to a week's extra annual leave.
• Free private medical insurance, and the option to add family members.
• A generous pension allowance.
• Life assurance covering four times your annual salary.
• The chance of a three‑month sabbatical every five years.
• Maternity, paternity, and adoption leave schemes.
• A range of health and wellbeing programmes.
• Offices in Birmingham city centre or in London overlooking Tower Bridge, both with on‑site restaurants.
• Opportunities to flourish in your role through training and personal development.

Many of our people work flexibly in some way. If you would like to explore your own flexible working arrangements with us, we are happy to discuss this during the recruitment process.

Equal Opportunities

Gowling WLG is committed both to promoting equality and diversity in the firm and to equal opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re‑assignment and gender identity, marriage and civil partnership, and pregnancy, maternity, and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.