Credit Controller

Worldline Global; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading payments technology firm in Wolverhampton is seeking a Credit Controller to manage customer accounts and reduce aged debt. You will handle payment processing, dispute management, and customer interactions. The ideal candidate has strong problem-solving and communication skills, a proactive attitude, and proficiency in MS Office tools. Enjoy perks in a global company focused on innovation and sustainability.

Benefits

Opportunity for career growth

Inspiring colleagues

Sustainable company recognition

Qualifications

• Ability to tackle issues and difficult conversations with confidence and empathy.
• Motivation and commitment to maintaining up-to-date ledgers.
• Substantial knowledge to help identify problems and help resolve issues.

Responsibilities

• Chasing payment for all accounts.
• Answering inbound calls from customer services.
• Processing and allocating card payments.
• Dispute management.
• Complaint handling.
• Submitting proof of debts to liquidators.
• Monitoring worklists on debt collectors' websites.
• Submitting court claims (Money Claims Online).
• Allocation of debt agency payments.

Skills

Trusted service delivery

Identifying problems

Conflict resolution

Motivation for learning

Excellent communication

PC literacy

Problem solving

Client relationship skills

Attention to detail

Tools

MS Word

MS Excel

MS Outlook

Job description

This is Worldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

As a credit controller you will be responsible for managing a portfolio of customer accounts and with support from your colleagues help to reduce aged debt across the Business Pay customer base employing various systems to carry out your duties.

Day to Day responsibilities

• Chasing payment for all accounts in your portfolios
• Answering inbound calls from customer services
• Processing and allocating card payments
• Dispute management
• Complaint handing
• Submitting proof of debts to liquidators administrators trustees and Insolvency Practitioners
• Referring accounts for debt collection
• Monitoring worklists on debt collectors websites
• Submitting court claims (Money Claims On Line)
• Allocation of debt agency payments
• Adhoc duties as required

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means :

• You can deliver a trusted service
• Youve got substantial knowledge to help you identify problems and help resolve issues
• Ability to tackle issues and difficult conversations with confidence and empathy
• Motivation and passion for learning and developing your skill set
• Excellent communication skills
• You possess sophisticated knowledge of PC / literacy skills including the confident use of MS Word Excel and Outlook
• You will have problem solving skills; the ability to identify the exact details of the problem through a rational process and be able to take steps to ensure a successful resolution as well as an attention to detail.
• You will have client relationship skills enabling trust and a good rapport with the customers
• You have a willingness and flexibility to ensure all service levels across all the accounts are maintained and delivered
• Motivation and commitment to maintaining up-to-date ledgers

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also :

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn grow and accelerate your career.
• Youll be part of one of the most exiting areas of growth within Worldline supporting our Business Account Card customers and clients.

Shape the evolution

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

Key Skills: Administration, Credit Control, Copy Editing, EMC, Back Office Support

Employment Type: Full-Time

Experience: years

Vacancy: 1