Credit Controller

Moove Lubricants; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading energy sector firm based in Southampton is seeking a highly motivated Credit Controller. The role involves managing the entire credit control process to ensure timely cash collection from customers. The ideal candidate should possess strong analytical skills, advanced Excel proficiency, and proven experience in credit management within a large organization. The position also offers a competitive salary and benefits including 25 days of holiday and a pension scheme.

Benefits

Competitive salary

25 days holiday plus bank holidays

Life Assurance

Defined Contribution Pension

Employee Benefits Portal

Qualifications

• Familiarity with credit & collections law and regulations.
• Proven experience in credit control within a large revenue environment.
• Ability to manage complex models in Excel.

Responsibilities

• Manage end-to-end credit control process and cash collection.
• Monitor customer accounts and minimize overdue balances.
• Resolve billing or contractual disputes impacting payments.

Skills

Credit management

Advanced Excel

Communication skills

Organizational skills

Job description

Responsibilities

• Manage the end-to-end credit control process, ensuring the timely collection of cash from customers in line with company targets.
• Monitor customer accounts, credit risk, and aged debt, taking proactive steps to minimise overdue balances.
• Partner with commercial, sales, and operations teams to resolve billing or contractual disputes that impact payment timelines.
• Maintain regular communication with clients, fostering positive relationships while ensuring payment discipline.
• Support forecasting and cash flow planning through accurate tracking and analysis of debtor balances.
• Ensure compliance with internal credit policies, governance standards, and relevant industry regulations.

Key Performance Indicators (KPIs)

• Cash Collection Target: Achieve or exceed monthly/quarterly cash collection objectives based on agreed targets.
• Days Sales Outstanding (DSO): Maintain DSO within agreed thresholds.
• Overdue Debt Reduction: Percentage reduction of aged debt (>30 days) within portfolio.
• Dispute Resolution Efficiency: Average resolution time for customer disputes and percentage resolved within SLA.
• Customer Satisfaction: Measured through internal feedback loops and customer relationship outcomes.

We are seeking a highly motivated and skilled Credit Controller to join our finance team in the energy sector. With annual revenues of £280m, this role plays a pivotal part in managing customer accounts, driving timely cash collection, and resolving disputes to ensure strong working capital performance. The ideal candidate will be IT Proficient, analytically & commercially minded with advanced Excel skills, proven experience in credit control, ideally within a large revenue, fast‑paced business environment.

Qualifications

• Knowledge of credit & collections law and regulation: Familiarity with relevant debt collection and credit control rules & legislation.
• Strong working knowledge of credit management practices and dispute resolution.
• Advanced Excel user, with demonstrable experience in creating and managing complex models.
• Excellent communication and negotiation skills when dealing with internal and external stakeholders.
• Strong organisational skills and ability to prioritise in a dynamic, high-volume environment.

Desirable

• Financial analysis: Assessing customer creditworthiness and interpreting financial statements.
• Experience in understanding and administering trade credit insurance.

Benefits

• Competitive salary.
• 25 days holiday per annum plus bank holidays.
• Life Assurance at 4x basic salary.
• Defined Contribution Pension (Matched up to 7%).
• Employee Benefits and Perks Portal.
• GP Helpline and Employee Assistance Programmes.