Credit Controller

Cerebras; Portsmouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services company in Portsmouth is seeking a skilled Debt Collection Specialist to maximize debt collection while ensuring customer satisfaction. You will manage queries, chase outstanding payments, and perform credit control tasks. The ideal candidate will have proven experience in a high-volume collections environment, strong organizational and communication skills, along with proficiency in Word and Excel. This role offers a hybrid work model with competitive benefits including healthcare and generous leave.

Benefits

29 days holiday allowance + bank holidays

Private medical and dental healthcare

Matching pension contribution of 4 or 5%

Life Assurance Cover

Cycle to work scheme

Hybrid working model

Volunteering days

Bring your dog to the office on Wednesdays and Fridays

Qualifications

• Track record in a high-volume collections environment.
• Ability to work to tight deadlines.
• Self-starter who can prioritize workload.

Responsibilities

• Chase outstanding debts via phone & email.
• Maintain collection notes on customer accounts.
• Handle credit control administration tasks.

Skills

High-volume collections experience

Organizational skills

Attention to detail

Excellent communication

Proficiency in Word and Excel

Job description

Company Description

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform.

Job Description

Join our team and you’ll be responsible for working on the debtors ledger to maximise the collection of outstanding debt against monthly targets. Working in thefinance department, you will be enforcing payment terms in a high paced, targeted driven environment, to achieve results whilst minimising rolling debt and maintaining customer satisfaction.. You will play a vital role as we reimagine the labour market to make it work for everybody.

Some of your responsibilities:

• Chase outstanding debt via phone & email, focusing on obtaining payment whilst maintaining a high standard of customer satisfaction.
• Ensuring collection notes are maintained on the customer account in the collections system.
• General credit control administration tasks, including but not limited to; providing copy invoices, account reconciliation, adding PO’s, prepare refund paperwork, manage accounts receivable Inbox, maintaining customer standing data and processing credit notes/rebills and clawbacks.
• Manage queries end to end, including contract cancellation, rebills & credit notes.
• Communicate with the sales teams and client to resolve queries to achieve payment and minimise debt write off.

Qualifications

• A proven track record in a high-volume collections’ environment.
• Excellent organisational skills, logical approach with good attention to detail and the ability to work to tight deadlines.
• Excellent communication skills and professional approach to all customers, internal and external
• Ability to work in a high call volume & targeted environment.
• A self-starter with the ability to prioritise own workload.
• Good Word and Excel skills essential

Additional Information

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working from the office)
• Volunteering days
• and you can bring your dog to the office on Wednesdays and Fridays!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:

• Armed Forces Covenant: Silver Award, Employer Recognition Scheme
• EcoVadis: Bronze Award
• Fertility Friendly Employer, accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
• Stonewall: Gold Award
• Stonewall: Top 100 Workplace Equality Index (85)