Credit Controller

Credit Control; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading Utilities business in Manchester is seeking an experienced Credit Controller to manage commercial credit control activities and reduce aged debt. The ideal candidate will possess strong knowledge of credit control practices and legal regulations, with excellent interpersonal and leadership skills. This role offers a hybrid work arrangement and opportunities for professional growth, making it an exciting position for those looking to excel in their career in finance.

Qualifications

• Excellent understanding of credit control best practices.
• Good core IT skills, including Microsoft Word and Excel.
• Strong interpersonal skills for effective communication.
• Knowledge of legal practices in credit control, e.g., GDPR.
• Understanding of utility services and contracts.

Responsibilities

• Manage commercial credit control activities across all services.
• Handle customer queries and correspondence related to credit control.
• Maintain relationships with operational teams for effective outcomes.
• Act as escalation point for complex credit queries.
• Provide input on MI development to monitor performance.
• Manage sickness and holidays within the credit control team.
• Performance management of junior credit controllers.
• Conduct training and upskilling of junior staff.

Skills

Credit control best practices

Microsoft Word

Microsoft Excel

Interpersonal skills

Legal practices related to credit control

Teamwork

Stakeholder relationship management

Leadership

Job description

Posted On : 19th July 2024

Portfolio Credit Control are currently partnered with an ever-growing, well-established Utilities business who are currently having a massive upskill in the financial department. We are currently looking to recruit a seasoned Credit Controller who has a proven track record in reducing aged debt! This is an exciting opportunity with long term opportunities, if you think you have what it takes please reach out to Brandon directly.

Credit Controller

£30,000 – £35,000

Hybrid

Key Responsibilities

• Responsible for the commercial credit control activities for all services across the portfolio
• First line telephone response from customers
• Handling day to day credit control enquiries such as customer correspondence, Direct Debit applications, disconnections, copy invoices and debt recovery reminder letters
• Maintain relationships with our Operational teams to facilitate suitable outcomes for non-paying commercial entities
• Act as an escalation point for complex credit control queries, including disconnection issues and multi-utilities accounts
• To provide input into the development of MI required to monitor performance and targets
• Maintain and improve current processes to offer enhanced credit control services to customers and help improve internal procedures to assist in achieving set objectives
• Manage sickness, absence, holidays for small credit control team
• Performance management of junior credit controller, including setting and managing objectives in line with wider business targets
• Upskilling and training junior credit controllers
• Any adhoc duties as requested by the Head of Collections and Customer Service

About You

• Excellent understanding of credit control best practices and ability to deliver a variety of approaches to meet both customer and business needs.
• Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities
• Excellent inter-personal skills
• Good understanding of legal practices in relation to credit control i.e. GDPR, Financial Hardship, Disconnection Policies
• Good understanding of all Utility services and contract terms and conditions
• Excellent team worker
• Proactively builds on-going relationships with internal and external stakeholders.
• Ability to adapt as priorities / demands change and initiate action.
• Leadership qualities to drive performance in a small credit control.

If you would like to discuss this role in further, please apply directly or speak with Brandon.

INDCC