Credit Controller

Morgan McKinley (Milton Keynes); England; On-site; GBP 30,000 - 36,000; Full time

Job summary

A housing provider in the United Kingdom is seeking a proactive Credit Controller to manage tenant accounts and ensure timely payments. The successful candidate will negotiate repayment plans and support vulnerable customers while upholding excellent service standards. Experience in credit control and strong communication skills are essential. This position offers a competitive salary of up to £36,000 for a 6-month contract, alongside excellent benefits.

Benefits

Excellent benefits

Professional development opportunities

Qualifications

• Previous experience in credit control, debt recovery, or rent collection is essential.
• Strong knowledge of Housing Law and Welfare Reform is desirable.
• Excellent communication and negotiation skills required.

Responsibilities

• Manage tenant accounts ensuring timely collection of rent.
• Contact tenants to resolve arrears and payment issues.
• Negotiate repayment plans with tenants.

Skills

Credit control experience

Negotiation skills

Customer service skills

Attention to detail

Tools

Microsoft Excel

Financial systems

Job description

Morgan McKinley Northern Home Counties is proud to partner with a housing provider to recruit a proactive and results–driven Credit Controller, skilled in managing tenant accounts, maximising income, and ensuring timely payments.

Role

As a key member of the Rent Income team, the Credit Controller will take responsibility for managing a portfolio of tenant accounts, ensuring efficient collection of rent and service charges, and maintaining excellent relationships with tenants.

Responsibilities

• Managing tenant accounts and ensuring timely collection of rent and other charges.
• Contacting tenants via phone, email, and home visits to resolve arrears and payment issues.
• Negotiating repayment plans and monitoring adherence to agreements.
• Identifying tenants who may need support or referral to debt advice services.
• Assisting with benefit claims, including Universal Credit and Housing Benefit, to maximise rental income.
• Reconciling accounts, investigating discrepancies, and maintaining accurate records.
• Preparing documentation for legal proceedings where required, including court appearances.
• Producing regular reports on arrears, collection performance, and portfolio status.
• Providing cover and support for colleagues as needed.

Profile

• Previous experience in credit control, debt recovery, or rent collection is essential.
• Strong knowledge of Housing Law, Housing Benefit, Universal Credit, and Welfare Reform is desirable.
• Excellent communication, negotiation, and customer service skills.
• Highly organised with attention to detail and ability to prioritise workload.
• IT literate, with experience using financial systems and Microsoft Excel.
• Proactive, results–driven, and able to work independently as a lone worker.
• Committed to delivering excellent service and supporting vulnerable customers.

Salary & Benefits

This Credit Controller offers a competitive salary of up to 36,000 for the 6–month contract, along with excellent benefits and opportunities for professional development.