Credit Controller

Carrs Billington Agriculture (Sales) Ltd.; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A rural support company is seeking a Credit Control professional to join their Head Office in Carlisle. This role involves managing a ledger of customers, ensuring timely payments, and providing exceptional service. Ideal candidates will have strong communication skills and experience in a fast-paced environment. The company offers an attractive salary, benefits including health plans and flexible life assurance, and a supportive team environment.

Benefits

An attractive salary package

Annual salary reviews

25 days annual leave

Employee Assistance Programme

Generous company sick pay entitlement

Health Cash Plan for health care expenses

Generous staff discount on selected products

Cycle to work scheme

Flexible life assurance and critical illness cover

Access to discounts with over 3,500 brands

Salary finance benefits including preferential loans

Qualifications

• Excellent communication skills are essential.
• Experience in a fast-paced credit control environment is preferred.
• Need for flexibility to adapt to unexpected demands.

Responsibilities

• Proactively collect outstanding payments.
• Manage the credit control process end to end.
• Ensure timely customer communication regarding payments.

Skills

Excellent written and verbal communication skills

Experience in credit control

Flexibility and adaptability

Problem-solving skills

Confident IT user (Word, Excel, Outlook)

Patience and empathy

Job description

An exciting opportunity has arisen within our Credit Control department at our Head Office, Rosehill, Carlisle.

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.

The Job

To take a proactive role in collecting outstanding monies from overdue debtors. Providing a high level of customer service, ensuring customer queries are resolved effectively and efficiently. Playing a key part in the achievement of departmental targets.

• Take ownership for your own ledger of customers, conducting a high volume of outbound calls to ensure payments are made in a timely manner to aid the reduction in overdue debt


• Manage the full end to end credit control process from account opening, query resolution, allocation of payments and timely chasing of payment to ensure bad debts are minimised


• Complete all tasks assigned to you to a high standard and within the specified timeframes


• To deliver excellent service to customers by understanding their needs, providing recommendations with integrity, and delivering first rate solutions


• To be able to prioritise and multitask to consistently achieve personal targets and assist team members to achieve team success


• Flexibility and willingness to adapt to changing priorities


• To have excellent analytical, organisational and prioritisation skills


• To actively establish positive working relationships with all team members and adopt a proactive approach to taking on additional responsibilities to support other colleagues and functions across the business

Essential

SKILLS, EXPERIENCE AND QUALITIES REQUIRED

• Ability to demonstrate excellent written and verbal communication skills.


• Experience working in a fast-paced credit control environment.


• Ability to adopt a flexible approach to work and be able to adapt to unexpected demands.


• Demonstrate patience and empathy.


• Confident IT user, including a working knowledge of Word, Excel and Outlook.


• Be a practical problem solver.

Desirable

• 2 years credit control experience

Benefits

As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.


• Annual salary reviews in September each year.


• A minimum of 25 days annual leave.


• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.


• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.


• Sick pay: Generous company sick pay entitlement.


• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.


• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.


• Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.


• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.


• Perks At Work: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.


• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

• Pension: Enrolment into the Company pension scheme after 3 months of employment.


• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.