Credit Controller

Veolia; Cannock; On-site; GBP 80,000 - 100,000; Full time

Job summary

An environmental services company based in Cannock is seeking a Credit Controller to manage overdue payments and customer accounts. Candidates should have experience in similar roles and be confident communicators, proficient in Microsoft Office and Google applications. This position requires the ability to work under pressure and to maintain customer relationships effectively. The company offers competitive benefits including annual leave and health resources.

Benefits

25 days of annual leave

Access to company pension scheme

Discounts with major retailers

24-hour virtual GP access

One paid volunteer day annually

Ongoing training and development

Qualifications

• Experience dealing with private sector, 3rd party suppliers, and public sector clients.
• Ability to convey clear messages both written and verbally.
• Familiarity with compliance rules regarding customer data.

Responsibilities

• Collect overdue payments via telephone and post.
• Respond to customer queries, logging and forwarding as needed.
• Maintain good relationships with customers regarding account changes.
• Conduct credit limit reviews and initiate legal processes when necessary.
• Ensure compliance with data regulations.

Skills

Previous experience in a similar role

Confident communication skills

Competent computer skills

Ability to work under pressure

Initiative

Tools

Microsoft Office Suite

Google Suite

Workday

Job description

Ready to find the right role for you?

Credit Controller

Salary: Competitive Salary plus excellent Veolia benefits

Hours: 40 hours per week Monday to Friday

Location: Cannock Staffordshire

Grade: 4.2

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way to take up an exciting Credit Controller role in our Credit Control team based in Cannock.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you are looking to advance your career and gain experience in a thriving and supportive workplace, this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

What we can offer you:

• 25 days of annual leave.
• Access to our company pension scheme.
• Discounts on everything from groceries to well known retailers.
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household.
• One paid day every year to volunteer and support your community.
• Ongoing training and development opportunities, allowing you to reach your full potential.

What will you be doing?

• You will be responsible for the collection of overdue payments in line with Veolia's Service Level Agreements via telephone and post within the target times set, taking into account Debtor Days, Aged Debt and Bad debts. Ensuring all customer contact records are accurate and kept up to date.
• You will respond to customer queries which arise from a number of channels. Logging these queries and forwarding to the relevant business unit for investigation and resolution. Follow up on resolved queries ensuring payment is received for previously disputed items.
• You will handle a wide range of communications with customers both internally and externally, maintaining good trading relationships. Notifying customers of changes to their accounts such as changes in credit limit or account suspension.
• In addition, you will need to be aware of credit risk on credit accounts and conduct credit limit reviews when applicable. At times it will be necessary to initiate legal processes when all other collection means have failed.
• Ensure you comply with compliance rules and regulations regarding customer data and customer bank information.

What are we looking for?

• Previous experience of working within a similar role
• experience of dealing with a wide range of customers which includes; private sector corporations, 3rd party suppliers and public sector clients such as local authorities.
• A confident communicator who is able to convey clear and concise messages across both written and verbal channels.
• Competent computer skills are required, with experience of Microsoft Office Suite and Google ideally, confident in VLOOKUP's
• Experience of Workday would also be advantageous, but not essential.
• Ability to work on own initiative
• Ability to work well under pressure

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.