Credit Controller

Red Recruitment; Bicester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A staffing agency is seeking a Credit Controller to engage with customers in Banbury and manage outstanding balances with empathy and professionalism. The role includes relationship-building and record-keeping, requiring good communication skills. Candidates with experience in customer service roles will be considered favorably. The position offers a supportive and people-first working environment with opportunities for ongoing development and training.

Benefits

Full training and onboarding

Supportive working environment

Ongoing development opportunities

Company events

Qualifications

• Prior experience in credit control or customer service is desirable.
• Experience handling customer accounts or queries is a plus.
• Calm and patient in sensitive conversations.

Responsibilities

• Communicate with customers regarding outstanding balances.
• Build long-term relationships with customers.
• Keep accurate records of customer interactions.

Skills

Customer engagement

Credit control

Communication

Problem-solving

Detail-oriented

Organisational skills

Job description

Credit Controller

Red Recruitment is hiring a Credit Controller based in Banbury. This role is working for an outsourcer, on behalf of their client, a leading UK supplier of agricultural products and services. If you’re comfortable speaking with customers and enjoy solving problems through conversation, this could be a great next step.

To be considered for this position, you must hold a full UK driving licence, have your own vehicle and be willing to travel to Wales one day per month.

Package for a Credit Controller

• Salary: £12.21 per hour
• Location: Banbury, with one day a month in Wales
• Start date: 5th January 2026
• Hours: Monday - Friday, 9am - 5:30pm
• Contract Type: 6-month FTC/temp to perm
• Training: W/C 5th January in Wales for 5 days, 1 day a month in Wales and then Banbury-based
• Full training and structured onboarding
• Supportive, people-first working environment
• Ongoing development and progression opportunities
• Company events and a positive team culture

Key Responsibilities of a Credit Controller

• Speaking with customers by phone and email regarding outstanding balances
• Building positive, long-term relationships with customers
• Handling payment conversations with empathy, confidence, and professionalism
• Agreeing payment arrangements and next steps where appropriate
• Keeping accurate records of customer interactions and outcomes
• Working with internal teams to resolve queries and account issues
• Contributing ideas to improve customer communication and collection processes

Key Skills and Qualifications of a Credit Controller

We’re looking for people who are comfortable talking to customers and building rapport.

• Previous experience in credit control, collections, or customer service is desirable but not essential
• Experience handling customer accounts or customer queries is a plus
• Confident and professional on the phone
• Calm, patient, and respectful in sensitive conversations
• Organised, reliable, and detail-focused
• Clear and personable in your communication style
• Proactive and solution-oriented
• Comfortable working independently and as part of a team
• Candidates from customer service, contact centre, account management, or similar roles are encouraged to apply.

If you are interested in this position and have the relevant skills and experience required, please apply now!