Credit Control Team Leader

Exertis (UK) Ltd; Leicester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading energy provider is looking for a Credit Control Team Leader to manage a team of credit controllers. You'll be responsible for collecting overdue debt and ensuring excellent customer service. The ideal candidate will have strong negotiation skills and experience in debt chasing. This position offers a discretionary bonus, enhanced pension scheme, and various health and wellbeing support options.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and wellbeing support

Free flu jabs

Eye Care Vouchers

Extensive discounts

25 holidays + bank holidays

Enhanced Family Friendly Leave

Qualifications

• Experience in debt chasing is essential.
• Ability to manage customer accounts effectively.
• Proficient use of Microsoft Office applications.

Responsibilities

• Manage a team of credit controllers.
• Collect overdue debt from commercial and consumer customers.
• Ensure professional communication and customer service.

Skills

Credit Control – debt chasing experience

Excellent customer service

Time management

Telephone skills

Strong negotiator

Query resolution

Ledger management

Knowledge of debt collection techniques

Written and verbal communication skills

Tools

MS Outlook

MS Word

MS Excel

Job description

Overview

How you’ll power our business as a Credit Control Team Leader. As a Credit Control Team Leader, you will manage a team of credit controllers responsible for collecting overdue debt in a professional and timely manner from both commercial and consumer customers. We are moving from fossil fuels to 100 % renewable energy by 2040, and we support customers in reducing carbon emissions by helping them switch from oil to gas, while developing heat pumps, solar panels and bio‑fuels solutions to reduce energy consumption. Success in this role means job security and the opportunity to join exciting new initiatives.

Flogas: Powered by people. We deliver 100 % renewable energy to our customers by 2040 and invest in new infrastructure and innovations to continue leading the market.

What we need from you

• Credit Control – debt chasing experience is essential.
• Excellent customer service, time management and telephone skills.
• Experience dealing with a high volume of customer accounts and associated call volume.
• Numerate.
• Strong negotiator and query resolution ability.
• Ability to make decisions within designated agreed levels of authority.
• Proficient in MS Outlook, Word & Excel.
• Excellent time management and ability to work to specific deadlines is a pre requisite.
• Ledger management of customer accounts.
• Knowledge of debt collection techniques.
• Communicates influentially.
• Strong customer service skills (written and verbal).

You matter. At Flogas, we’ll do right by you with all the benefits, support and training you need to thrive.

Benefits and support

• Discretionary Bonus.
• Enhanced Pension Scheme.
• Life Assurance.
• EAP (Employee Assistant Plan).
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers.
• Extensive discounts from loved brands and major retailers.
• 25 holidays + bank holidays with 1 additional volunteering day (pro‑rated based on contracted hours).
• Enhanced Family Friendly Leave.