Credit Control Team Leader

Exertis (UK) Ltd.; Fleckney; On-site; GBP 30,000 - 45,000; Full time

Job summary

A reputable energy supplier located in Fleckney seeks a Credit Control Team Leader to manage a team focused on timely debt collection from customers. The ideal candidate will possess strong experience in credit control, excellent customer service skills, and the ability to handle a high volume of accounts. Join us to contribute towards delivering 100% renewable energy and ensure a sustainable future for our customers.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistant Plan

Health plans and wellbeing support

Eye Care Vouchers

25 holidays + bank holidays

Enhanced Family Friendly Leave

Qualifications

• Experience in debt chasing is essential.
• Ability to manage a high volume of customer accounts.
• Strong decision-making within authority levels.

Responsibilities

• Manage team of credit controllers for debt collection.
• Ensure timely collection of overdue debts.
• Provide excellent customer service throughout the process.

Skills

Credit Control experience

Excellent customer service

Time management

Telephone skills

Negotiation skills

Knowledge of debt collection techniques

Tools

MS Outlook

MS Word

MS Excel

Job description

How you'll power our business as a Credit Control Team Leader

As a Credit Control Team Leader, you will manage a team of credit controllers responsible for collecting overdue debt in a professional and timely manner from both commercial and consumer customers.

Here at Flogas, we may have a fossil fuels background, but we're working towards delivering 100% renewable energy to our customers by 2040. We're already supporting our customers to reduce their carbon emissions by helping them make the switch from oil to gas. We're also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

What we'll need from you

• Credit Control - debt chasing experience is essential to this role
• Excellent customer service, time management and telephone skills
• Experience of dealing with a high volume of customer accounts and associated call volume
• Numerate
• Strong negotiator and query resolution ability
• Ability to make decisions within designated agreed levels of authority
• Proficient in MS Outlook, Word & Excel
• Excellent time management and ability to work to specific deadlines is a pre requisite
• Ledger management of customer accounts
• Knowledge of debt collection techniques
• Communicates influentially
• Strong customer service skills (written and verbal)

What you'll get from us

• You matter. And at Flogas, we'll do right by you with all the benefits, support, and training you need to thrive.
• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. pro rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we've grown over the last 35 years to become one of the largest suppliers of liquid petroleum gas (LPG) in the country. Now we're investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 - and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We're an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We're committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.