Credit Control - Retail Collections Advisor

McQueens Dairies; Glasgow; On-site; GBP 12,000 - 27,000; Full time

Job summary

A family dairy company in Glasgow is seeking a Retail/Customer Collections Advisor to manage customer payments and queries. The role involves contacting business customers, resolving disputes, and monitoring debts. Applicants should have excellent communication skills and be enthusiastic team players. The position offers a salary of £12.89 per hour, with benefits such as a pension, staff discount, and career development opportunities.

Benefits

Pension

Staff Discount

Weekly Pay

Bonus Scheme

Incentives & Rewards

Free Onsite Parking

Career Development

Qualifications

• Previous experience in credit control is desirable however not essential as full training will be given.
• Ability to work both a team and as an individual.
• Enthusiastic and passionate member of the team.

Responsibilities

• Contacting business customers to arrange payment of invoices.
• Responsible for escalated issues from business customers.
• Answer any business/customer queries regarding disputes with invoices.
• Monitor and review customer debt - Collection through phone and e-mail.
• Ability to overcome stalls and objections to come to agreement for debt collection.
• Display a friendly, confident manner and build rapport with business customers.
• Using initiative to create original solutions to problems.

Skills

Excellent communication skills

Previous telephone experience

Previous Customer Service experience

Great problem-solving skills

Knowledgeable on MS Office

Job description

Full Job Description

Retail/Customer Collections Advisor

Salary: £12.89 Per Hour / £26,811.00 Per Annum

Shifts: Monday-Friday
Full time, Permanent - 40 hours per week
Location: Glasgow
We are a REAL LIVING WAGE employer.

About Us

McQueen's Dairies is an established and expanding family dairy in the UK, with a proven track record of continued growth. Trading since 1995, our aim is to update the traditional doorstep delivery, bringing great value and great service to our ever-growing customer base.

We value a work-life balance, that's why we never finish later than 5pm and only work Monday to Friday. We are currently recruiting for a Customer Collection Advisor to join the team at our Head Office which is located just a 12‑minute walk from Cowcaddens subway station and onsite parking is available.

Benefits of joining us as a Retail Collections Advisor

• Pension
• Staff Discount
• Weekly Pay
• Bonus Scheme
• Incentives & Rewards
• Free Onsite Parking
• Career Development

The Role - Retail/Customer Collections Advisor

• Contacting business customers to arrange payment of invoices
• Responsible for escalated issues from business customers
• Answer any business/customer queries regarding disputes with invoices
• To monitor and review customer debt - Collection through phone and e-mail
• Ability to overcome stalls and objections to come to agreement for debt collection
• Display a friendly, confident manner, excellent communication skills and a real ability to build a rapport with business customers.
• Using your initiative to create original solutions to problems
• Admin duties as and when required

Required Experience

• Excellent communication skills
• Previous telephone experience
• Previous Customer Service experience
• Previous experience in credit control is desirable however not essential as full training will be given
• Great problem‑solving skills
• Track record in customer query management
• Ability to work both a team and as an individual
• Enthusiastic and passionate member of the team
• Ability to strive within a busy environment
• Knowledgeable on MS Office