Credit Control Officer 5279670

Triumph Consultants Ltd; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority is seeking a Credit Control Finance Officer in Portsmouth. The role involves managing the collection of debts, resolving customer queries, and preparing financial reports. Candidates should have a proven track record in credit control, excellent negotiation skills, and the ability to communicate effectively. The position is temporary for an anticipated duration of 5 months with a pay rate of £14.19 per hour.

Qualifications

• Proven track record in credit control and collections work.
• Good understanding of Data Protection in Credit Control.
• Confident and assertive telephone manner.

Responsibilities

• Collect income billed to customers through the debtor ledger.
• Manage assigned accounts and monitor aged debt.
• Prepare and produce monthly reports.

Skills

Credit control and collections experience

Financial billing and invoicing procedures

Basic accounting skills

IT proficiency including Microsoft Office

Excellent communication skills

Negotiation skills

Tools

Oracle accounts receivable

Job description

Overview

JOB TITLE: Credit Control Finance Officer

REF: Portsmouth 5279670

Pay rate: £14.19 per hour PAYE

Contract Type: Temporary, Anticipated 5 months

Working Arrangement: Assume office based as no hybrid working given

In order to apply for this role you will have previous experience in credit control/ Accounts Receivable Team, ideally in a local authority.

Responsibilities

• On behalf of a local council, report to the Accounts Receivable Team Leader and ensure income billed to customers through the sundry debtor ledger is collected on a timely basis and that queries are pursued and monitored to ensure prompt resolution.
• Be part of a team of 8 working on the collection of income billed through the sundry debtors ledger, including invoices for services such as Licensing fees, Commercial rents, hire of school facilities, professional fees or other service charges.
• Ensure external customer payments to the Council are received on time and within agreed terms.
• Resolve customer queries promptly, liaising with internal teams and external customers as needed.
• Manage assigned accounts, monitor aged debt, and contact customers to collect overdue payments.
• Negotiate and recommend actions for recovering or managing outstanding debts.
• Accurately record billing information in the financial system.
• Take payments over the phone.
• Prepare and produce monthly reports.

What the client is looking for

• A proven track record in credit control and collections work.
• An up to date working knowledge of credit control and collections is essential.
• An understanding of financial billing and invoicing procedures is essential.
• Basic accounting skills and the ability to reconcile customer accounts.
• Confident with IT, including Microsoft Office and Accounts Receivable packages, and keen to use the latest technology.
• Experience with accounts receivable packages; knowledge of Oracle accounts receivable would be an advantage.
• Good understanding of how the requirement for Data Protection applies to Credit Control is essential.
• Excellent interpersonal skills, tactfully able to communicate effectively with a wide range of internal and external customers.
• Confident and assertive telephone manner with a professional approach at all times.
• Good communication skills and excellent written skills to enable you to write letters and emails daily.
• Strong negotiation skills and the ability to resolve challenging or difficult cases.

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.