Credit Control Officer

Coyles; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Portsmouth is seeking an experienced Credit Control Officer to manage income recovery for various council services. The ideal candidate will have a background in credit control and debt recovery, with strong communication skills and proficiency in financial systems. Responsibilities include managing accounts, resolving customer queries, and producing reports.

Qualifications

• Proven background in credit control or debt recovery.
• Experience in public sector or local authority setting preferred.
• Knowledge of financial billing and invoicing.

Responsibilities

• Manage a personal ledger to recover outstanding income.
• Chase overdue payments in line with payment terms.
• Resolve customer queries in a timely manner.

Skills

Credit control

Debt recovery

Financial systems

Communication and negotiation skills

Attention to detail

Tools

Oracle

TechnologyOne

Sage

Job description

About the Role:

One of my local government clients is looking for an experienced Credit Control Officer to join a well‑established local authority finance team. This is a key role within the Income and Payments section, responsible for managing the recovery of income billed through the sundry debtor ledger.

You will be part of a supportive team, working on accounts related to council services such as licensing, commercial rents, school facilities, professional fees, and other service charges.

Key Responsibilities:

• Proactively manage a personal ledger of accounts to recover outstanding income
• Chase overdue payments in line with agreed payment terms
• Monitor and resolve customer queries in a timely manner
• Liaise with other internal departments to support resolution of disputed charges
• Issue reminder letters, emails and telephone calls as part of the collection process
• Record all actions and correspondence accurately on the system
• Produce aged debt and performance reports for management review
• Process payments via phone and update systems accordingly
• Support the preparation of monthly reports and reconciliations

About You:

• Proven background in credit control or debt recovery
• Experience working in a public sector or local authority setting preferred
• Knowledge of financial billing, invoicing and account reconciliation
• Comfortable using financial systems (Oracle, TechnologyOne, Sage, etc.)
• Strong communication and negotiation skills
• Confident phone manner and ability to handle difficult conversations professionally
• High attention to detail and ability to prioritise effectively
• Understanding of GDPR and data protection in a financial setting

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.