Credit Control Officer

Coyles; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local authority finance team in the United Kingdom is seeking an experienced Credit Control Officer. You will manage income recovery related to council services, monitor accounts, and resolve customer queries. The ideal candidate will have experience in credit control or debt recovery, particularly within a public sector environment, and possess strong communication skills. Interested applicants should send their CV to Lee-Jaun at Coyle Personnel Ltd.

Qualifications

• Proven background in credit control or debt recovery.
• Experience working in a public sector or local authority setting preferred.
• Knowledge of financial billing, invoicing, and account reconciliation.
• Understanding of GDPR and data protection in a financial setting.

Responsibilities

• Proactively manage a personal ledger of accounts to recover outstanding income.
• Chase overdue payments in line with agreed payment terms.
• Monitor and resolve customer queries in a timely manner.
• Liaise with other internal departments to support resolution of disputed charges.
• Issue reminder letters, emails, and telephone calls as part of the collection process.

Skills

Credit control

Debt recovery

Communication skills

Negotiation skills

Attention to detail

Tools

Oracle

TechnologyOne

Sage

Job description

About the Role:

One of my local government clients is looking for an experienced Credit Control Officer to join a well‑established local authority finance team. This is a key role within the Income and Payments section, responsible for managing the recovery of income billed through the sundry debtor ledger.

You will be part of a supportive team, working on accounts related to council services such as licensing, commercial rents, school facilities, professional fees, and other service charges.

Key Responsibilities:

• Proactively manage a personal ledger of accounts to recover outstanding income
• Chase overdue payments in line with agreed payment terms
• Monitor and resolve customer queries in a timely manner
• Liaise with other internal departments to support resolution of disputed charges
• Issue reminder letters, emails and telephone calls as part of the collection process
• Record all actions and correspondence accurately on the system
• Produce aged debt and performance reports for management review
• Process payments via phone and update systems accordingly
• Support the preparation of monthly reports and reconciliations

About You:

• Proven background in credit control or debt recovery
• Experience working in a public sector or local authority setting preferred
• Knowledge of financial billing, invoicing and account reconciliation
• Comfortable using financial systems (Oracle, TechnologyOne, Sage, etc.)
• Strong communication and negotiation skills
• Confident phone manner and ability to handle difficult conversations professionally
• High attention to detail and ability to prioritise effectively
• Understanding of GDPR and data protection in a financial setting

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.