Credit Control Assistant | Exchequer Accounts Receivables Teams | Preston

Lancashire County Council; Preston; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A local government authority is seeking a diligent individual for a full-time position focusing on credit control and debt collection in Preston. The role requires a minimum of 12 months relevant experience gained in the last 3 years. Candidates must demonstrate effective negotiation skills and proficiency in MS Office. Work is primarily done from home with some office attendance required.

Benefits

Range of benefits offered by LCC

Opportunity for professional development

Qualifications

• Minimum 12 months continuous credit control/debt collection experience within the last 3 years.

Responsibilities

• Manage multiple accounts for delinquency and debt collection efforts.
• Locate and contact debtors about outstanding obligations.
• Send out overdue notices for delinquent accounts.
• Investigate complaints regarding incorrect debt collection attempts.
• Compile reports on delinquent accounts.
• Create trust relationships with debtors.

Skills

Credit control/debt collection experience

Intermediate proficiency using MS Office

Negotiating and resolving conflicts

Persuasive speaking and critical listening

Ability to multi-task

Prioritisation skills

Job description

Overview

Salary £28,142-£32,061 Per annum

Permanent, Full Time, 37 hours per week

Pro Rata

International Sponsorship – this role is not open to international sponsorship

We are looking to recruit hardworking, committed, and enthusiastic individuals, who can demonstrate they have the relevant skills required to undertake this role. You will be expected to be able to work independently but also as part of a team. To apply for this role it is essential that you can evidence a minimum of 12 continuous months credit control/debt collection experience within the last 3 years of employment.

Responsibilities

• Manage multiple accounts for delinquency and debt collection efforts
• Locate and contact debtors about outstanding obligations
• Send out overdue notices for delinquent accounts or for missed settlement payments
• Investigate complaints regarding incorrect debt collection attempts
• Compile reports on delinquent accounts
• Create trust relationships with debtors when possible to avoid future issues

Skills and Qualifications

• 12 months minimum continuous credit control/debt collector experience (within the last 3 years)
• Intermediate proficiency using MS Office and database software
• Demonstrated skill in negotiating and resolving conflicts
• Ability to speak persuasively and listen critically
• Ability to multi-task and meet tight deadlines
• Prioritise multiple tasks to ensure the successful completion of each debt collection attempt

Location and Working Pattern

Although the post is office based in Preston, we are currently primarily homeworking; with scope of working in the office. You would also be required to attend the office during working hours if requested.

Informal Discussion

If you would like an informal discussion regarding the role, please contact finance team leaders:

Nicola Abbott 01772 536532

Jessica Turner 01772 530366

Application Evidence

Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role (separate from any CV that may be supplied). The panel may be unable to shortlist you for interview without this evidence.

Legal and Recruitment Information

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the "Our Recruitment Process" tab.

Benefits

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

Closing Notes

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.