Credit Control Assistant

Tlt Llp; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm in the United Kingdom is seeking a Credit Control Assistant to join its Finance team. The successful candidate will manage communication with debtors, maintain the credit control mailbox, and resolve outstanding invoice queries. This role requires at least 1 year of experience in credit control, excellent communication skills, and the ability to work in a fast-paced environment. The firm values personal development and offers a flexible working model to support work-life balance.

Benefits

Competitive salary

25 days holiday (increasing to 30)

Private medical insurance

Qualifications

• Minimum of 1 year’s experience within credit control/accounts receivable.
• Self-driven, organised, and an excellent communicator.
• Ability to build strong relationships with clients and internal teams.

Responsibilities

• Manage own workload across legal groups and clients.
• Contact debtors for payment of outstanding invoices.
• Investigate and resolve queries relating to non-payment of invoices.

Skills

Communication

Negotiation

Attention to detail

Multitasking

Job description

Role

We are currently recruiting for a Credit Control Assistant to join our Finance team.

Responsibilities

• Manage own workload which will cross legal groups and clients.
• Manage Credit Control mailbox as the first point of call for general enquiries.
• Use email, letters, and telephone to contact debtors and ensure payment of outstanding invoices to reduce debtor days.
• Keep a record of all communication with the client on the credit control software; these records are needed for court proceedings when the account becomes legal.
• Investigate and resolve all queries relating to non-payment of invoices.
• Send copy invoices, credit notes, and liaise internally to progress any problems that are being handled in other departments.
• Reconcile accounts if requested.
• Report to management on outstanding issues and inform them early of potential debtor problems.
• Manage relationships with clients to reduce exposure and potential bad debt.
• Have previous experience of working in credit control.
• Have regular meetings with the solicitors/teams assigned.

Skills and Experience

This is an exciting opportunity for an individual with a minimum of 1 year’s experience within credit control / AR and someone who is looking for an opportunity within a company that focuses on personal development. We are looking for someone who is self‑driven, organised and an excellent communicator. The post holder will need the ability to build strong relationships with both our clients and the internal team. This position would suit an individual who is driven by results and is target driven. A polite but tenacious telephone manner along with a calm, confident manner to handle potentially uncomfortable conversations. Excellent communication, negotiation, influencing skills and eye for detail. Ability to multitask and prioritise your workload.

Team

Our Finance and Procurement team are key to strategic decision making, providing key management information, data and analysis to ensure our business runs smoothly and that we comply with all our statutory and regulatory obligations. To do this effectively, these teams take responsibility for billing, payments, credit control, purchasing, client accounting, commercial business partnering, reporting, sourcing, buying and more.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards – having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022. Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Benefits

We value our employees highly and want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We're happy to talk about how flexible working can work for you and this role.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on [e-mail]