Credit Control Assistant

Polo; Cheltenham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services company in Cheltenham is looking for a Credit Control Assistant to support their Ledger Management team. Responsibilities include maintaining cash records, resolving cash issues, and preparing reconciliations. The ideal candidate should be self-motivated with strong MS Excel skills and the ability to work well in a team. This role offers a competitive salary and an excellent benefits package, including flexible hybrid working and private health insurance.

Benefits

Discretionary annual bonus

Private health insurance

Life assurance

Income protection

Enhanced pension contributions

Occupational maternity/paternity pay

Company volunteering days

Employee assistance programme

Free Cheltenham bus travel

Qualifications

• Experience in an administration environment preferred.
• Knowledge of the Insurance industry beneficial.
• Experience with Ledgers/Cash Management advantageous.

Responsibilities

• Investigate and resolve legacy and current cash issues.
• Maintain daily cash book and Ledgers.
• Prepare and process journals.
• Chase overdue unsettled premium.

Skills

Self-motivated

Good communicator

Able to prioritise workload

Keen eye for detail

MS Excel (filters, lookups, pivots)

Job description

Credit Control Assistant

Department: Client Finance

Employment Type: Permanent

Location: Cheltenham

Compensation: £25,000 - £30,000 / year

Description

We are looking to grow our Ledger Management – Credit Control Team to accommodate new business. The role is to assist the team in ensuring that all transaction processing, administration, reconciliation and reporting tasks are carried out in an efficient, accurate and timely manner.

Key Responsibilities

• Investigation/resolution of both legacy and current cash issues.
• Daily cash book/Ledger maintenance.
• Review of bank statements/settlement advices.
• Input settlement transactions to various client systems.
• Cash allocation and maintenance of related documentation.
• Raising payments, obtaining required authorisations.
• Prepare and process journals.
• Investigating, monitoring & chasing overdue unsettled premium.
• Prepare various reconciliations for both internal and client purposes.
• Update internal reporting summaries as required.
• Summarise and manipulate data to obtain information in required format.
• Review and update of Client procedure manuals. Contributing to the implementation of new procedures and suggesting improvements to existing systems.
• Carry out other ad hoc tasks as required.
• Input to monthly/weekly team meetings.
• Plan and organise workload in conjunction with the team.
• Liaise internally with other PCIS/PMA teams.
• Will be working across several clients, adhering to their bespoke procedures and SLA’S.
• Liaise externally with clients as required.
• Ongoing support and training to develop the knowledge and skills of new team members.

Skills, Knowledge & Expertise

• Self-motivated, can work well individually or within a team.
• Good communicator and team player with a committed, positive attitude.
• Able to prioritise workload and meet deadlines.
• Keen eye for detail & Investigative mind. Effective problem-solving skills.
• MS Excel skills, particularly using filters, lookups and pivots.
• Some previous experience in an administration environment would be beneficial but is not essential.
• Experience with the Insurance industry would be beneficial but is not essential.
• Experience working with Ledgers/Cash Management would be beneficial but is not essential.
• Demonstrates behaviours aligned to the PoloWorks PRIDE values:

• Pioneering – we don’t stand still
• Responsible – We do the right thing
• Inclusive – we all play a role
• Delivery Focused- we provide services we are proud of
• Empowering – we equip people to be their best

Job Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.

Benefits Band 1