Credit Control Administrator

Durham University; North East; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in the UK is seeking a Credit Control Administrator to support finance functions. The role involves managing overdue student/customer accounts, ensuring adherence to debt policies, and collaborating closely with various teams. Candidates should have experience in financial administration and strong communication skills. This hybrid position requires a minimum of two days in the office weekly, promoting flexibility while maintaining essential operations.

Qualifications

• Experience in credit control or financial administration.
• Strong communication skills for liaising with internal departments and customers.
• Familiarity with financial policies or regulations.

Responsibilities

• Support credit control across the University.
• Manage communication regarding overdue accounts.
• Prepare debt files for referral to debt collectors.

Job description

The Role and the Department

Financial Transactional Services represents the larger part of the Finance Department including Credit Control, Accounts Payable, Accounts Receivable, Student Services, Fixed Assets and Financial Accounts and Cash Management functions.

The role of Credit Control Administrator sits within the Credit Control team and will report to the Credit Control Assistant Manager. The purpose of the role is to support the team in delivering all aspects of credit control across the University. This will include ensuring the Universities debt policies are adhered whilst dealing with student/customer accounts. Answering phone calls and responding to written correspondence in relation to overdue accounts. Liaising with internal departments regarding overdue debts to ensure our records are accurate. Discuss and agree alternative payment plans where this is permitted. Assist in the preparation of debt files for referral to debt collectors.

The role will involve working with all levels of staff across the University and close liaison with our student billing team, Treasury team and accounts payable team.

This is a hybrid role so will involve a minimum of 2 days in the office each week.

What you are required to submit:

• A CV
• A covering letter which shows examples of how you meet all of the criteria within the Person Specification

Contact details

If you would like to have a chat or ask any questions about the role, Gemma Waggott would be happy to speak to you. She can be contacted via email at