Credit Administrator

RECfinancial; Enderby; On-site; GBP 23,000 - 25,000; Full time

Job summary

A well-known recruitment agency is seeking a Credit Administrator for a hybrid role based near Coventry. This position requires handling customer queries and cash allocation in a fast-paced environment. The ideal candidate will possess excellent time management and customer service skills. A salary range of £23,000 to £25,000 is offered depending on experience. Benefits include flexible hours and onsite parking.

Benefits

Hybrid working (1 day office/4 days from home)

Flex Hours (allowing for school runs)

Onsite parking

Collaborative work environment

Qualifications

• Experience of cash allocation in a busy accounts department.
• Ability to establish and maintain good working relationships at all levels.
• Communicates in simple and effective language to achieve objectives.

Responsibilities

• Handle incoming phone calls and email queries in a timely manner.
• Log all customer queries onto accounts appropriately.
• Liaise with branch and customer for dispute resolutions.

Skills

Cash allocation experience

Excellent time management

Customer service skills

Process driven

Attention to detail

Ability to work under pressure

Job description

CREDIT ADMINISTRATOR

RECfinancial are currently shortlisting exclusively for our client, an established FTSE 250 company as they continue to grow. This ongoing hybrid role is an opportunity for a budding Credit Administrator to take on news skills within a finance role. Based just off the M69 in Coventry, your role will require you to be site based only day a week, with the rest being remote based. This allows anyone from Leicester, Rugby, Lutterworth or Coventry to commute with ease.

Role Purpose

This role will be set in a fast-paced environment, handling large volumes of tasks on a daily basis. Daily targets must be achieved in order for the team to deliver the operational support to the business network and our customers. The individual will be expected to look for ways to continuously improve processes to increase efficiencies, both within the team and with specific issues at network level.

Key Responsibilities

• Ensure all incoming phone calls are taken in a timely manner.
• Dealing with telephone and email queries from customers in a timely and professional manner
• Logging of all customer queries onto their account.
• To ensure that all queries and disputes are dealt with appropriately, liaising with both branch and customer.
• Take card payments over the telephone from customers and check for payments received from customers.
• Provide a professional and consistent level of customer service at the first point of contact, for customers, both internal and external
• Working closely with branch colleagues to try to resolve customer queries and any other issues that may arise.
• Working closely to team cash and debt targets and DSO

Required Qualifications

• Experience of cash allocation in a busy accounts department
• Ability to establish and maintain good working relationships at all levels, both internally and externally
• Excellent time management & customer service skills
• Innovative; seeks new ways of doing things
• Process driven
• Attention to detail
• Ability to work proactively
• Motivated to succeed
• Works well under pressure and to tight deadlines
• Communicates in simple and effective language to achieve objectives
• Drive for continuous improvements in all aspects of the job role

Benefits

• £23000 - £25000 (DOE)
• Hybrid working (1 day office/4 days from home)
• Flex Hours (allowing for school runs)
• Onsite parking
• The chance to work with an amazing group of people

For further information on this opportunity, please call Neil on (phone number removed) or email (url removed) INDREC