Creative Arts Support Worker

YouthAction; Belfast City District; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Inclusive environment

Annual leave

Wellbeing days

Family-friendly policies

Investors in People Gold

Job summary

YouthAction NI is seeking a Creative Arts Support Worker to assist the arts team in delivering high-quality experiences to young people involved in the Rainbow Factory programme. Based in Belfast, this 1-year post offers 37.5 hours per week and a starting salary of 26,500.

You will contribute to front-of-house operations, support Rainbow Factory classes and events, and help with administration, safeguarding, and outreach.

Qualifications

• A third level qualification or 3+ years paid professional experience in the Performing Arts.
• Experience as a tutor/facilitator of young people.
• Strong organisational and time management skills.
• Ability to work in front of house and box office.
• Good IT skills including MS Office.

Responsibilities

• Lead Front of House operations for performances and events.
• Recruit, support and coordinate Front of House volunteers and young team members.
• Facilitate Front of House training and leadership opportunities for young people.
• Manage Front of House during performances, including audience management and customer service.
• Support Rainbow Factory classes, productions and events.
• Maintain participant records and administration tasks.
• Ensure safeguarding, health and safety compliance.
• Develop partnerships with schools and community organisations.

Skills

Front of House management

Administrative skills

Event coordination

People engagement

Education

Third level qualification or 3+ years Performing Arts experience

Tools

MS Office

Job description

As Creative Arts Support Worker, you will support the wider arts team to deliver quality experiences to young people involved in the Rainbow Factory programme

Closing Date

November 17, 2026

Location

Belfast

26,500

Contract

1-year post with excellent potential for extension

Hours

37.5 hours per week

About the role

YouthAction NI is an outward and forward-looking learning organisation with a conscious and evolvingleadership culture.

We work to meet the changing needs of young people through Youth Work and Youth Arts. We are a membership-based youth work and arts charity that actively works with young people as partnersto tackle inequalities in their lives.

We create opportunities that support young people to develop theirconfidence, creativity, skills, wellbeing and leadership.

Our vision is: Young people leading change for a fair and inclusive world.

Our work is delivered through four key areas:

• Creativity – maximising young people’s creative expression.
• Skills – improving young people’s life and work skills.

What matters to us?

• Youth-led and community-driven - We believe young people are powerful agents of social change. Wework alongside young people, recognising their ideas, experiences and potential.
• Creating opportunities for young people to thrive - Our programmes provide safe spaces and opportunities to build confidence, resilience, skills and positive relationships.
• Working towards a fair and inclusive society - Our work focuses on tackling inequalities, improving lifechances and supporting positive change across Northern Ireland.

Our mission is to:

• - inspire young people as activists;
• - grow inclusive and outward-looking communities;
• - and build a peaceful and shared society.

YouthAction NI has regional bases across Northern Ireland, including Belfast, Armagh,Derry/Londonderry, Enniskillen, Kilkeel and Newry

Key Responsibilities

Front of House Management

• Lead Front of House operations for performances and events, ensuring a welcoming and professionalaudience experience.
• Recruit, support and coordinate Front of House volunteers and young team members.
• Facilitate Front of House training and leadership opportunities for young people.
• Manage Front of House during performances, including audience management, accessibility andcustomer service.
• Lead Front of House festivals & performances
• Coordinate box office activity, ticket sales, reservations and audience communications.

Rainbow Factory Classes & Events

• Teach and facilitate performing arts classes, workshops and creative activities as required.
• Support the planning and delivery of Rainbow Factory productions, events, festivals and creativeprojects.
• Assist with the delivery of Junior Musicals, Summer Musicals, Christmas Pantomime and Suitcase Theatre productions.
• Support the recruitment, engagement and retention of Rainbow Factory members.
• Support the planning and delivery of Masterclasses, RF Fringe Festival and other special events.
• Assist with fundraising activities and events alongside the wider team.
• Assist with venue operations, including preparation of spaces and opening/closing procedures.
• Ensure compliance with safeguarding, health and safety, equality and data protection procedures.
• Support inclusion and outreach initiatives, increasing engagement with disabled, neurodiverse, andracialised children and young people.
• Develop partnerships with community organisations, schools, and support services to widen access tocreative opportunities.
• Deliver accessible workshops, projects, and performances that remove barriers to participation.
• Champion equality, diversity, and inclusion across all aspects of programme delivery and audienceengagement.
• Monitor and report on the impact of inclusion and outreach activities to support funding, evaluation, andfuture development.

PR

• Lead audience development initiatives and identify opportunities to attract new audiences andparticipants.
• Assist with marketing, social media, promotional activity and audience engagement

Administration

• Maintain participant records, membership information, databases and monitoring systems.
• Support administration, reporting, evaluations and scorecard updates.
• Monitor shared email accounts and respond to enquiries when required.
• Follow YouthAction NI’s administrative systems and procedures at all times.

General

• Reflect the ethos, policies and practice of YouthAction Northern Ireland and demonstrate integrity,maturity and good judgement at all times.
• Fully comply with YouthAction NI’s “Protecting children, young people and young adults” policy andprocedures, including good practice guidelines.
• Become familiar with and adhere fully with all YouthAction NI’s policies, procedures and good practiceguidelines at all times.

The above is given as a broad range of duties and not intended as a complete description of all tasks

We are looking for someone with enthusiasm to play a key role as part of the arts team and advance thecapacities of our youth arts work. The Creative Arts Support Worker will be approachable andadaptable, with a positive attitude and willingness to work hard to achieve goals. We also wantsomeone who has an affinity with the vision and mission of YouthAction NI..

• A third level qualification or equivalent in a related area to the post OR possess a minimum of 3years of paid professional experience in the Performing Arts or related industry.
• Previous professional experience as a tutor/facilitator of young people.
• Proven ability to organise workload effectively and manage multiple ongoing projects.
• Strong administration skills and the ability to meet administration deadlines and requirements.
• Previous experience in using social media and website platforms for professional purposes.
• A sound working knowledge of IT skills, including MS Office Packages.
• The ability to be an effective, friendly and efficient team member.
• Excellent organisational and time management skills.
• The ability to work on own initiative to meet the Youth Arts Team’s objectives.
• Can demonstrate a strong interest in the charity/youthwork sector
• Previous professional experience in front of house & box office.
• Previous experience in performing arts outreach work
• Previous experience in technical theatre/backstage skills.
• Knowledge of Health and Safety regulations.

At YouthAction NI, we offer a range of benefits to support our staff.

• Inclusive and friendly working environment.
• Attractive annual leave with length of service rewards.
• Allocated wellbeing days at Christmas.
• Occupational family-friendly policies.Occupational sick pay.
• Personal development and in-service training opportunities.
• Investors in People Award (Gold).

Working at YouthAction NI

• As part of the wider YouthAction NI team, all staff are expected to contribute to the organisation's work and support its wider activities.
• All staff should contribute to and participate in fundraising events.
• All staff must attend in-service training when required

About YouthAction NI

YouthAction NI is an outward and forward-looking learning organisation with a conscious and evolving leadership culture that embraces self-evaluation and continuous improvement to best meet the changing needs of young people through youth work and youth arts. We are a membership-based youth work and arts charity that actively works with young people as partners to tackle inequalities in their lives. Through such intention and purpose our mission is to: improve their life chances; inspire them as activists; grow inclusive and outward looking communities; and build a peaceful and shared society.

We have regional bases in Belfast (College Square North), Newry, Armagh, Kilkeel, and Enniskillen. As part of our strategic goals, we strive for a sustainable and robust financial base that is used for high quality youth work and value for money outcomes. We demonstrate the highest levels of governance and operational excellence within a clear constitutional and legal framework.