CPCC Service Co-Ordinator

University Hospitals of Morecambe Bay NHS Trust; Kendal; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in the UK seeks a CPCC Service Co-Ordinator to deliver a high-quality booking service across multiple sites. The ideal candidate will exhibit strong communication and interpersonal skills, and will be responsible for managing bookings while working flexibly, including evenings and weekends. The role requires a GCSE education, alongside experience in customer care and reception duties.

Qualifications

• Experience working in a Call Centre and/or Reception.
• Experience leading a team.

Responsibilities

• Deliver high quality, patient-focused booking service across all sites.
• Work flexibly including some evening and weekend shifts.

Skills

Good communication skills

Ability to multi-task

Good inter-personal skills

Ability to work with limited supervision

Ability to lead a team

Education

GCSE or equivalent including Maths and English

Keyboard Skills/ Computer Literate

Customer Care

Job description

University Hospitals of Morecambe Bay NHS Trust

CPCC Service Co-Ordinator

The closing date is 02 December 2025

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Out Patient Booking team supporting clinics across all five sites. You will be responsible for delivering a high quality, patient focused and efficient booking service cross-bay.

The post demands working with highly confidential information to achieve targets and deadlines.

Main duties of the job

You will be expected to demonstrate excellent communication and computer skills; previous reception experience and knowledge of Lorenzo an advantage but not essential.

The post demands working with highly confidential information to achieve targets and deadlines. There will be a requirement to work flexibly within the team including some evening and weekend shifts to support service delivery.

About us

We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal – as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/ Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education

• GCSE or equivalent including Maths and English
• Keyboard Skills/ Computer Literate
• Customer Care

Experience

• Working in a Call Centre and/or Reception
• Leading a team

Skills/Ability and Knowledge

• Ability to communicate well - good communication skills
• Ability to multi-task
• Ability to work with limited supervision
• Good inter-personal skills
• Ability to lead a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Morecambe Bay NHS Trust

£24,937 to £26,598 a year per annum pro rata