CPCC Clerical Officer | University Hospitals of Morecambe Bay NHS Foundation Trust

University Hospitals of Morecambe Bay NHS Foundation Trust; Lancaster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Lancaster is seeking a motivated individual to join their Outpatient Reception and Booking Team. The role includes managing outpatient appointment queries and working with confidential information. Training will be provided, and both part-time and full-time positions are available. Flexibility to support service needs is required, and candidates should have customer service experience. This position operates in a busy hospital environment, offering valuable career opportunities in the NHS.

Qualifications

• Previous administration and customer service experience would be an advantage but not essential.
• You will be working with highly confidential information.
• Flexibility to support the needs of the service may be required.

Responsibilities

• Be responsible for mutually agreeing an appropriate date and time with patients.
• Receive and respond to telephone calls and queries regarding outpatient appointments.

Job description

Overview

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Reception and Booking Team based at Royal Lancaster Infirmary, Lancaster. You will be joining a well established team in a purpose built facility, receiving and responding to telephone calls and queries from patients, GP’s and Hospital staff in relation to outpatient appointments.

Responsibilities

• Be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting.
• Receive and respond to telephone calls and queries from patients, GP’s and Hospital staff regarding outpatient appointments.

Qualifications and requirements

• Previous administration and customer service experience would be an advantage but not essential.
• A full training package will be available to support the start of your Administration career in the NHS.
• You will be working with highly confidential information.
• There are part-time and full-time opportunities available.
• The Reception service is open from 8.30am to 5pm, five days a week.
• There may be a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.

Locations and services

We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Additional information

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay by visiting our website: https://www.uhmb.nhs.uk/

This advert closes on Thursday 6 Nov 2025.