CPaaS Account Executive

8x8; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A cloud communications company in the UK is seeking an experienced Account Executive to manage sales accounts and develop business opportunities. The ideal candidate will have 3-6 years of experience in technology or telecommunications sales and possess strong problem-solving skills. The role involves working with various internal teams and maintaining customer relationships using Salesforce. The company promotes diversity and encourages all employees to bring their authentic selves to work.

Qualifications

• 3-6 years of experience in technology/Internet SaaS CPaaS or telecommunications sales and account management.
• Experience in advertising optimisation, wholesale trading, or security/commodity trading is advantageous.
• Pro-active team player with excellent interpersonal and communication skills.

Responsibilities

• Managing new and existing accounts for sales and potential buy-side opportunities.
• Participating in sales and marketing activities and relevant Global industry events.
• Building a current account strategy based on analysing data to find opportunities.

Skills

Business Development

Customer Service

Revenue Growth

Account Management

Communication

CRM

Salesforce

Education

Bachelor's or Master's Degree from a leading university

Tools

Salesforce

Excel

Job description

8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model you can turn every team into a customer‑facing team and unify your CX to conquer the complexity.

As an organization we are looking for Team8s who are AI‑proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website and follow our pages on LinkedIn, Twitter, Facebook, and Instagram.

We are looking for an experienced Account Executive who enjoys working in a fast‑growing cloud communications company and thrives in an international environment. As an Account Executive you will be responsible for connecting and working with industry partners to help grow the Messaging (SMS / Whatsapp / Viber / RCS) and the Communications API (Video / Voice / AI) business. This role will be based in our UK office.

Main Responsibilities

• Managing new and existing accounts for sales and potential buy‑side opportunities with a focus towards UK & I with an expanded focus across EMEA
• Participating in sales and marketing activities and relevant Global industry events
• Building a current account strategy based on analysing data to find opportunities and prove value
• Keeping updated on industry trends and movements and advising management accordingly through regular networking
• Establishing relations and liaising closely with key internal support teams (finance, legal, operations, customer support, etc.) to attain a good level of customer satisfaction
• Introducing, uploading and maintaining relevant prospect/customer information into the company’s CRM tool (Salesforce)

Desired Skills And Experience

• Ideally between 3-6 years of experience in technology / Internet SaaS CPaaS or telecommunications sales and account management
• Experience in advertising optimisation, wholesale trading or security/commodity trading is advantageous
• Any other European language is a plus but not necessary
• Appetite to structure, negotiate and maintain significant relationships
• Pro‑active team player with excellent interpersonal and communication skills
• Resourceful, strong problem‑solving and analytical skills and the ability to work independently and cope with pressure
• Must be willing to travel up to 25% or when needed by the company

Qualifications

A Bachelors or Masters Degree from a leading university

For a closer look into what life at 8x8 UK Ltd. is about, check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so we reserve the right to undertake background checks on anyone that we extend an employment offer to.

Our Job Applicant Privacy Notice can be found here.

Key Skills

• Business Development
• Customer Service
• Revenue Growth
• ABC Analysis
• Account Management
• Communication
• CRM
• Excel
• Salesforce
• PMP
• Customer Relationships
• Business Relationships
• Sales Goals
• Sales Process
• CPA

Employment Type: Full‑Time

Experience: years

Vacancy: 1