Cover Supervisor

FIRSTGROUP PLC; Okehampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer is seeking a Supervisor to help lead their community-focused team in Okehampton. The successful candidate will ensure smooth store operations, support and train staff, handle customer orders, and educate customers on lens care. Strong communication skills and previous experience in customer service are essential. This position offers a full-time schedule with competitive pay and various employee benefits.

Benefits

Pension contribution

Discounted benefits scheme

Annual subscription to the “Headspace” app

WeCare UK confidential employee helpline

Access to the latest clinical technology

Clinical and professional development opportunities

Qualifications

• Previous experience in a fast‑paced customer service environment.
• Experience in optics is desired.

Responsibilities

• Support and train staff to ensure smooth store operations.
• Handle customer orders and provide assistance in the contact centre clinic.
• Educate customers about lens insertion, removal, and care.
• Assist the optical team with daily tasks and customer interactions.
• Maintain high standards of customer and colleague satisfaction.

Skills

Strong communicator

Flexible and adaptable

Organised

Job description

Supervisor – Solihull Specsavers

We’re looking for a hard‑working, passionate Supervisor ready to help lead a team to greatness so we can provide the best ear and eye care possible. At Specsavers you’ll join a community‑focused team full of people from all walks of life and all levels of experience.

As Supervisor you’ll ensure the store runs like clockwork. That means supporting other staff, ensuring they’re familiar with systems, helping to deliver training and handling orders. You will also deal directly with customers in the contact centre clinic, showing people how to insert, remove and care for their lenses, and assisting the optical team. This role covers two stores.

Responsibilities

• Support and train staff to ensure smooth store operations
• Handle customer orders and provide assistance in the contact centre clinic
• Educate customers about lens insertion, removal, and care
• Assist the optical team with daily tasks and customer interactions
• Maintain high standards of customer and colleague satisfaction

Benefits

• Full‑time schedule with weekend working essential
• Competitive hourly wage starting at £12.44
• Pension contribution from Specsavers
• Discounted benefits scheme
• Annual subscription to the “Headspace” app
• WeCare UK confidential employee helpline
• Access to the latest clinical technology and equipment
• Outstanding clinical and professional development opportunities

Qualifications & Experience

• Previous experience in a fast‑paced customer service environment
• Experience in optics (desired)
• Strong communicator
• Flexible and adaptable
• Organised

We encourage all applicants, regardless of background, to apply and make a difference here.