Court Usher- Luton- temp

Brook Street; Luton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Courtroom Assistant to manage courtroom operations and support court users in Luton. Responsibilities include preparing courtrooms, guiding witnesses, and providing administrative support. Ideal candidates will have strong communication skills and experience in customer service. This full-time position offers up to £12.21 per hour plus pension and holiday pay, fully onsite, 5 days a week.

Benefits

Pension

Holiday Pay

Qualifications

• Maintain a high standard of conduct and reliability.
• Handle sensitive information responsibly.
• Clear, polite, and confident in dealing with the public and professionals.
• Empathetic and helpful approach to all court users.
• Work effectively both independently and as part of a team.
• Stay composed in busy or challenging situations.
• Competent in Microsoft Office and comfortable following digital processes.

Responsibilities

• Prepare, open, and close courtrooms, ensuring all materials and participants are ready for hearings.
• Assist and guide witnesses, defendants, and visitors to the correct locations.
• Call legal professionals and announce cases in order.
• Handle legal bundles, deliver and collect files, and dispose of confidential materials.
• Respond to inquiries from court users, offering clear communication.
• Supervise jury deliberations and administer oaths to witnesses.
• Perform photocopying, data entry, and general office support duties.

Skills

Professionalism & Punctuality

Discretion & Confidentiality

Strong Communication

Customer Service

Teamwork & Initiative

Calm Under Pressure

IT Skills

Job description

Overview

Up to £12.21 per hour + pension holiday pay. Location: Luton Crown Court, London (fully onsite, 5 days per week). Salary: £12.21 per hour + Pension & Holiday Pay. Contract Type: Full-Time, TEMPORARY WORKING VIA OUR AGENCY (6 months, potential to extend). Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours/week).

Responsibilities

• Courtroom Operations: Prepare, open, and close courtrooms, ensuring all materials and participants are ready for hearings.
• Support and Escort Court Users: Assist and guide witnesses, defendants, and visitors to the correct locations, providing reassurance and clear information.
• Announce Cases and Legal Representatives: Call legal professionals and announce cases in order, ensuring hearings proceed on time.
• Manage Files and Documents: Handle legal bundles, deliver and collect files, and securely dispose of confidential materials.
• Customer Service: Respond to inquiries from court users, offering clear and respectful communication.
• Jury and Witness Support: Supervise jury deliberations and administer oaths to witnesses.
• Administrative Support: Perform photocopying, data entry, and general office support duties as needed.

Skills & Qualifications

• Professionalism & Punctuality: Maintain a high standard of conduct and reliability.
• Discretion & Confidentiality: Handle sensitive information responsibly.
• Strong Communication: Clear, polite, and confident in dealing with the public and professionals.
• Customer Service: Empathetic and helpful approach to all court users.
• Teamwork & Initiative: Work effectively both independently and as part of a team.
• Calm Under Pressure: Stay composed in busy or challenging situations.
• IT Skills: Competent in Microsoft Office and comfortable following digital processes.

Experience

• Previous experience in a customer-facing environment.
• Administrative experience within a structured environment is advantageous.

Pre-Employment Checks

• DBS (Criminal Record) Check
• Employment and Reference Checks (covering the last 3 years)
• You may also be asked to provide character references to cover any periods of unemployment.