Court Usher

Brook Street; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency is seeking a Court Usher to support operations at Oxford Magistrates Courts. This full-time role involves balancing usher and administrative duties, providing exceptional customer service to court users, and ensuring efficient court operations. The ideal candidate will possess excellent multitasking, communication, and organizational skills. This contract position offers pay at £12.21 per hour until March 2026, with a possibility of extension.

Qualifications

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Good communication skills in both written and verbal form.
• Proficient in IT with adaptability to various technologies.
• Strong organisational and time-keeping skills.

Responsibilities

• Balance usher and administrative duties across various tasks.
• Serve as the first point of contact for court users.
• Assist judiciary and administrative staff as needed.
• Prepare court/hearing rooms and complete documentation.
• Perform general clerical support tasks for HMCTS.

Skills

Customer service skills

Multitasking

Written and verbal communication

IT proficiency

Organisational skills

Job description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Full Time, 37 hours per week 9am - 5pm.

This role is a contract position until the end of March 2026 (with a possibility of extension) and offers valuable exposure to working within the Public Sector.

Pay rate: £12.21 per hour.

We are currently recruiting for a Court Usher at Oxford Magistrates Courts.

Responsibilities

• You will balance usher and administrative duties, allowing you to work where needed.
• You will be an essential first point of contact for all the court users.
• There will be regular contact with the judiciary and assistance to the administrative staff.
• You will meet members of the public, which may include vulnerable witnesses and their legal representatives; prepare court/hearing rooms.
• Complete documentation and ensure the court runs efficiently.
• You will also carry out some general clerical work as required to support the work of HMCTS, working within a team with regular management support and responsible for your own time.

Skills and Experience

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask whilst working in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational and time‑keeping skills.

Background and Key Purpose of the Role

The Court Usher acts as an essential first point of contact for all the court users involved in hearings. Regular contact with the judiciary supports the smooth flow of court work. You will meet members of the public and their legal representatives, prepare court/hearing rooms, and complete documentation to ensure the court runs smoothly and efficiently. You will also carry out general clerical work to support HMCTS. Although many tasks are straightforward, you must be prepared to react quickly and professionally to unexpected situations, dealing sensitively with people from all walks of life, many of whom may be vulnerable and under stress. Advice and support is readily available, and you will work within a team with regular management support, responsible for your own time.

Application

Please apply online.