Court Usher

Brook Street; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Court Usher / Clerical Assistant for Cardiff Crown Court. This full-time role involves supporting court proceedings, clerical duties, and direct interaction with court users. Candidates should have strong communication skills, IT proficiency, and the ability to work in challenging situations. The position offers £12.21 per hour for the first 12 weeks, increasing thereafter, with a temporary assignment lasting until May 2026.

Qualifications

• Ability to assist and address court users in a clear and confident manner.
• Proficient using IT, adapting to new software packages.
• Take pride in providing help in challenging situations.

Responsibilities

• Collecting and delivering files and bundles to the judiciary.
• Providing support to colleagues and judiciary outside of court times.
• General clerical work including data entry and filing forms.

Skills

Strong communication skills

Ability to multi-task

Proficiency in IT

Attention to detail

Friendly and approachable manner

Job description

Court Usher / Clerical Assistant

Brook Street have a fantastic opportunity to work with Cardiff Crown Court as a Court Usher on a temporary basis. Please see below specification and apply direct if you feel you would be a great fit for their team.

Hours - Full time, 37 hours per week
Pay - £12.21 per hour for the first 12 weeks increasing to £12.95 thereafter
Assignment length - 08/05/2026, chance of extension (possible)
Onsite only
Enhanced DBS checked

The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings.

Duties

• Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
• Providing support to colleagues & judiciary outside of court / hearing times
• General clerical work, including use of computers and Switchboard
• Filling out forms
• Operating recording equipment and maintaining records of recordings of hearings
• Sort and deliver lists of hearings for internal & external notice boards
• Correspondence
• Completing standard forms, etc where the information is clearly defined
• Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
• Post Handling
• Opening, sorting, distributing and dispatching post as required
• Collecting and delivering post from appropriate offices
• Monitoring Stock
• Ensuring Court rooms are supplied against requirements for relevant forms and stationary
• Collecting and delivering stationary around the offices
• Data Entry and recording
• Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g. issuing jury payments, spending petty cash under instruction
• Operating equipment
• Office and court equipment e.g. computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
• Handling telephone calls
• Answering standard enquiries and passing messages to others
• Arranging meetings
• Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
• Using electronic diaries
• Reception of parties to court
• Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
• Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
• Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
• Answering face to face enquiries
• Keeping parties informed of changes e.g. of courtrooms and hearing times
• The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Your skills and experience

With a friendly and approachable manner, you\'ll possess strong communications skills
Ability to assist and address court users in a clear and confident manner.
Ability to multi-task, prioritise and organise your own time undertaking some administrative tasks.
Proficient using IT, with the attention to detail to ensure court documents are accurate
Able to adapt to and learn new software packages.
Take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people\'s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.