Courier Admin/Supervisor

CORNWALL PARTNERSHIP NHS FOUNDATION TRUST; Truro; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in the UK seeks a coordinator to support a team of drivers delivering essential items across Cornwall. The role involves administrative support, managing driver schedules, and ensuring effective communication with service users. Ideal candidates will have supervisory skills, be organized, and proficient in Microsoft Office. This position offers opportunities for career development within a flexible working environment and a commitment to mental health support.

Benefits

NHS Pension Scheme

Health and wellbeing initiatives

Discounts from retailers and hotels

Cycle to work scheme

Qualifications

• Effective supervision and administrative support ability.
• Proficiency in managing and prioritizing own work schedule.
• Experience in processing sensitive departmental material.

Responsibilities

• Support a team of drivers delivering various items across Cornwall.
• Manage driver pay and leave, and arrange vehicle repairs.
• Maintain effective filing systems and produce finance reports.

Skills

Supervisory skills

Organizational skills

Communication skills

Microsoft Office proficiency

Job description

Strategic Themes

• Great Care
  • Care based on what matters to people.
  • Care provided at home or close to home.
  • Improvement through learning, research and innovation.
  • Prevention and alternatives to hospital.
• Great Organisation
  • Buildings that support health and wellbeing.
  • Technology enabled care.
  • Care teams are supported by responsive corporate services.
  • Safe, efficient, effective and productive.
• Great People
  • A place people love to work and feel valued.
  • Living our values with staff (all voices count).
  • Attract, grow and develop talent.
  • Leaders with compassion, who continuously learn and listen.
• Great Partner
  • Encourage and enable effective partnerships.
  • Joined‑up community services.
  • Work with others to maximise workforce opportunities.
  • Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible‑working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time, or another flexible pattern. In addition, although the role advertised may have a "home" office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

About the Trust

Cornwall Partnership NHS Foundation Trust is an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. Over 4,000 people make up the Trust – doctors, nurses, therapists, plus admin and support staff. We work in people's homes, community clinics, bases, and some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Approximately 568,000 people live in the area. A third of people who live in Cornwall are supported by acute hospital services in Devon. We also work closely with our partners in Devon. In summer and other holidays, many people visit the area, increasing the numbers of people who use our services.

Role Summary

Support a team of 14 drivers working across the length and breadth of Cornwall delivering/collecting samples/specimens, blood, pharmacy, patient notes, equipment etc to over 200 sites, ensuring a good relationship with service users. This role includes regular courier duties, with at least one day per week spent working on a courier driver's route. General office duties, completion of weekly driver rotas, pay and leave utilising online system, dealing with service users to ensure needs are met, booking vehicles for repair with occasional driving. Planning training for drivers both routes and mandatory, supervising of drivers.

Key Responsibilities

• Provide effective supervision and administrative support to the Courier Manager and Team.
• Manage and prioritise own work schedule, using initiative as necessary.
• Process driver pay and leave using the online system.
• Book vehicles for repair with occasional driving.
• Prepare weekly driver rotas.
• Process and deal with employee and departmental confidential/sensitive material.
• Create, manage and maintain accurate and efficient filing systems including general correspondence, invoices and information.
• Produce regular finance reports including recharges and set up of charges for new service users.
• Routinely manage diary appointments/schedules for the manager and other staff within the courier services team, resolving conflicting issues where necessary.
• Provide secretarial duties for the department as required (typing, photocopying, arranging meetings, filing and general office duties).
• Produce documents and reports using Microsoft applications for the Manager and all staff as required.
• Ensure accuracy and quality of typing and management reporting.
• Maintain designated information systems, updating and organising them accurately and timely; adjust and set up formulae in Excel spreadsheets as necessary.
• Accurately record annual leave and sickness for the team.
• Arrange bank staff cover in the event of absent driver(s).

Development Opportunities

• Career conversations and individual development plans for succession planning and talent management.
• Leadership and Management development programmes.
• Coaching and mentoring opportunities.
• A full clinical induction programme for operational skills.
• Access to a care certificate programme for our band 1–4 clinical staff.
• A bespoke and robust preceptorship programme to support newly qualified staff.
• Individual professional development programmes.

Benefits

• Suite of health and wellbeing initiatives to support our colleagues' physical and mental health.
• Free access to individual HARP portfolios to support revalidation for nursing staff.
• Free DBS checks where required.
• Discounts available from retailers, UK hotels and main attractions.
• NHS Pension Scheme.
• Salary sacrifice car scheme.
• Cycle to work scheme.
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

Additional Information

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to a full three‑year satisfactory references, therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644.