Courier

Deutsche Post AG; Basildon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company based in Basildon is seeking a Courier to deliver and collect shipments efficiently. You will contribute to excellent customer service and satisfaction, planning and organising routes to meet customer needs. The ideal candidate will have strong communication skills, a full UK driving license, and experience in courier and customer-facing roles. This position offers competitive salary, bonuses, and generous holiday entitlement.

Benefits

Competitive salary

Quarterly bonus scheme

Generous holiday entitlement

Company pension scheme

Life Assurance

Enhanced maternity pay

Generous company sick pay

Training and development opportunities

Qualifications

• Experience in a multi-drop courier role and customer-facing positions is advantageous.

Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Skills

Excellent written and verbal communication skills

Strong geographical knowledge and route planning skills

Ability to handle physical demands of the role

Education

Full UK driving license (C1, 7.5-ton licence preferred)

Job description

Job Title: Courier

Location:

DHL International (UK) Ltd

Basildon, SS14 3AY

Hours:

Monday – Friday 8am to 17:30pm with a 30‑minute unpaid break.

About Us

At DHL, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can‑do attitude.

Role Purpose

As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are consistently demonstrated, providing service with speed, passion, and a can‑do attitude.

Key Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Success Criteria

• Achieve high levels of customer satisfaction.
• Complete time‑definite deliveries and collections.
• Demonstrate excellent planning and organisational skills.
• Adapt to changing routes and business needs.

Skills & Experience

• Excellent written and verbal communication skills.
• Strong geographical knowledge and route planning skills.
• Ability to handle physical demands of the role.
• Full UK driving license (C1, 7.5‑ton licence preferred).
• Experience in a multi‑drop courier role and customer‑facing positions is advantageous.
• Competitive salary and quarterly bonus scheme.
• Generous holiday entitlement increases with service.
• Company pension scheme with excellent contribution rates.
• Life Assurance and enhanced maternity pay.
• Generous company sick pay.
• Voluntary benefits, including retail, entertainment, and gym membership discounts.
• Access to professional employee assistance and wellbeing programmes.
• Excellent training and development opportunities with a focus on internal promotion.

Join Us

If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become a Courier at DHL International (UK) Ltd. Together, we can make a difference.

Legal

Privacy Notice: DHL International (UK) Ltd acts as a Data Controller and protects personal information in line with GDPR. You will receive our Privacy Policy during the recruitment process.

Posting Legal Entity: DHL International (UK) Limited.