Counterfraud Investigator

Policy Expert; Motherwell; Remote; GBP 23,000 - 32,000; Full time

Job summary

Policy Expert in Motherwell is seeking an investigator for its Counterfraud Team. You will investigate policy information, validate risk details, identify potential fraud, and recover outstanding documentation and payments, while ensuring fair outcomes and compliance.

You will contact customers by phone and email, review supporting documents, and collaborate across the business to balance customer outcomes with business protection.

Qualifications

• Strong attention to detail and investigative mindset.
• Excellent verbal communication skills.
• Excellent written communication skills.
• Ability to identify inconsistencies and assess risk.
• Customer-focused with empathy and professionalism.
• Strong problem-solving and decision-making abilities.
• Resilient and confident handling challenging conversations.
• Organised and able to manage competing priorities.
• High levels of integrity and professionalism.
• Collaborative team player.

Responsibilities

• Conduct investigations to ensure risks are correctly assessed and policies accurately rated.
• Contact customers by phone, email and written correspondence to verify information and obtain details.
• Review and validate supporting documentation (e.g., No Claims Bonus, driving licences, V5, utility bills, MOT).
• Identify and investigate fraud indicators and policy inconsistencies.
• Carry out investigations in line with procedures and regulatory requirements.
• Proactively recover outstanding documentation and payments.
• Deliver clear, professional customer interactions across channels.
• Maintain accurate records to support audits and regulatory requirements.
• Collaborate across the business to achieve shared goals and meet targets.

Skills

Attention to detail

Verbal communication

Written communication

Risk assessment

Customer-focused

Problem solving

Resilience

Organised

Integrity

Collaborative

Job description

Policy Expert in Motherwell is seeking an investigator for its Counterfraud Team. You will investigate policy information, validate risk details, identify potential fraud, and recover outstanding documentation and payments, while ensuring fair outcomes and compliance.

You will contact customers by phone and email, review supporting documents, and collaborate across the business to balance customer outcomes with business protection.