Counter Sales Person

Huws Gray; St. Ives; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading builders merchant in St. Ives is seeking a part-time customer service representative. Your role will involve building connections with customers, creating tailored solutions, and managing admin tasks. A passion for customer service and interest in building materials is required. The position offers 23 days’ holiday, a company bonus scheme, and various discounts. Flexible working options are available.

Benefits

23 days’ holiday, plus bank holidays

Company bonus scheme

Contributory pension and life assurance

Discounts on high street retailers

Colleague discount across group brands

Training and development programmes

Qualifications

• Passion for customer service and interest in building materials.
• Previous experience in the builders merchant industry is a benefit.

Responsibilities

• Building connections with customers in person and through calls.
• Creating tailored solutions and managing essential admin.
• Offering guidance with up-to-date product knowledge.

Skills

Customer service

Communication

Problem-solving

Job description

Responsibilities

• Building connections - with customers in person, over the phone, and in the branch or yard, providing expert advice
• Creating tailored solutions - preparing quotes, following up on enquiries, and developing leads
• Keeping things running smoothly - managing essential admin efficiently
• Offering guidance - with up-to-date product knowledge to help customers find the best materials
• Enhancing the shopping experience - maintaining well‑stocked, inviting displays
• Collaborating - across the branch with your colleagues, including yard and counter sales, to support the team

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind‑and there’s no judgment in asking.

What you’ll bring: We celebrate individuality and know that your skills and personality matter just as much as your experience. If you have a passion for customer service and an interest in building materials, we’ll provide the training and support to help you succeed. Any previous experience within the builders merchant industry would be benefit.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.

This is a part‑time role (24 hours per week). We would be looking for someone to work Wednesdays, Thursday & Friday with alternative Saturday mornings.

Whether you’re in the trade or simply love a good home improvement project, chances are you’ve heard of us. We’re the Huws Gray Group — home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating — we couldn’t do it without our people and that’s where you come in!

Benefits

• 23 days’ holiday, plus bank holidays (31 days per year)
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth