Counter Manager "The Ordinary" - John Lewis - Oxford Street

Deciem; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A beauty company in London seeks a Counter Manager to lead a team at their John Lewis counter. The ideal candidate should have a minimum of 2–3 years in management, particularly in beauty or fashion sectors. Responsibilities include driving sales performance, providing excellent customer service, and maintaining a collaborative work environment. Benefits include generous vacation days, access to development programs, and employee discounts on products.

Benefits

Generous holidays allowance

Employee Assistance Program

Access to Development Grants

Discount on DECIEM products

Qualifications

• Minimum 2-3 years of management experience in relevant sectors.
• Exceptional organizational and time management skills.
• Strong ability to lead and develop a high-performing team.

Responsibilities

• Lead and supervise all store staff, ensuring sales and customer service.
• Drive business KPIs and manage scheduling for operational efficiency.
• Deliver ongoing coaching and maintain inventory accuracy.

Skills

Customer service orientation

Leadership experience

Retail management skills

Proficient in MS Office

Organizational skills

Education

High school diploma or equivalent

Job description

We are looking for a Counter Manager with a minimum of 2–3 years of management experience , ideally within the Fragrance, Beauty, Fashion, or Luxury Goods sectors, to join our lovely DECIEM counter at John Lewis, Oxford Street - London

As a Counter Manager , you’ll be at the heart of our brand, delivering the highest standards of customer service by bringing the DECIEM experience to life and creating a positive, collaborative, and inspiring environment for both your team and every customer who walks through the door

Strong Asset :

Beauty - Skincare background

Human and Passionate leadership style

WHAT YOU’D BE DOING IN THIS ROLE

• Lead and supervise all store staff, ensuring effective employee relations, performance management, and smooth execution of all operational functions including sales, merchandising, and customer service.
• Lead, recruit, and develop a high-performing team by providing ongoing training, mentorship, and motivation to foster a collaborative, customer-focused, and results-driven work environment.
• Drive business KPIs and sales performance through strategic planning and execution, ensuring alignment with company goals and consistently exceeding performance metrics and profitability targets
• Manage scheduling and counter coverage, ensuring appropriate zone assignments and full staffing levels to maintain operational efficiency and optimal customer experience.
• Control operational expenses, monitor daily financial processes petty cash, POS systems, banking procedures), and report key issues to the Area Sales Manager as needed.
• Ensure full compliance with company policies in all daily activities, from health and safety standards to operational protocols, including accurate timesheet adjustments in the Nova Time system.
• Deliver ongoing coaching and feedback, promoting continuous development of staff performance and customer service excellence.
• Maintain inventory accuracy, overseeing stock levels and managing weekly orders to ensure counter supplies meet business needs.
• Provide exceptional customer service, warmly welcoming clients, offering expert product knowledge across DECIEM brands, and managing in-person feedback or complaints professionally.
• Uphold visual merchandising standards, ensuring displays, cleanliness, testers, and layout reflect DECIEM’s branding and marketing campaigns, and support local events and initiatives to drive store traffic.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Genuine passion for beauty and skincare, paired with strong customer service orientation and enthusiasm for educating others about products.
• Proficient in MS Office, especially Excel and PowerPoint, with keen attention to detail, excellent written and verbal communication skills, and a proactive problem-solving mindset.
• Exceptional organizational and time management skills, with the proven ability to multi-task, manage conflicting priorities, and perform well under pressure.
• Demonstrated leadership experience, including at least 2 years in a people management or supervisory role, with the ability to coach, mentor, and motivate a team to success.
• Educational background or equivalent experience in retail, customer service, or a related field, with a minimum of a high school diploma and additional certifications or relevant work experience considered an asset.

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.

• Generous holidays allowance
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.