Counter Manager - Solihull

BENEFIT COSMETICS; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cosmetics brand is seeking a Full-time Counter Manager in Solihull. The successful candidate will manage a team, drive sales, and create exceptional customer experiences. With a focus on results, you will ensure inventory is optimized and maintain high standards in brand presentation. Experience in retail and management is essential. This role offers product discounts and a competitive commission scheme.

Benefits

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Qualifications

• Minimum 6 months retail experience with a passion for sales success.
• Minimum 6 months of management experience.

Responsibilities

• Lead and motivate Brow and Beauty Experts to achieve sales goals.
• Provide waxing, tinting, and tweezing services.
• Connect with customers and demonstrate products.
• Conduct engaging daily team meetings.
• Develop innovative in-store events.
• Ensure the counter is fully stocked.

Skills

Dynamic, enthusiastic, and sales-driven

Passion for make-up and Retail

Result-oriented

Desire to provide unique customer experience

Flexible availability

Job description

Overview

Benefit is Glowing... We Mean Growing... and we are currently searching for a Full-time Counter Manager to make real connections in John Lewis Solihull.

As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

The Bene-Fit for a Counter Manager:

• Dynamic, enthusiastic, and sales-driven
• Passion for make-up and Retail with a focus on achieving sales targets
• Result-oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• Minimum 6 months retail experience with a passion for sales success
• Minimum 6 months of management experience

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.) At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme

Come paint the world PINK with us!

Apply to become a Counter Manager

We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact [e-mail].