Counter Manager - M&S Dudley

Estee Lauder; Dudley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned beauty brand is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates in Dudley, England. The role requires proven leadership and business management skills to achieve sales and customer service targets. You will be accountable for creating business plans and ensuring exceptional customer satisfaction. If you’re a proactive self-starter with a passion for coaching and business growth, this role offers a pathway to a fulfilling career in the beauty industry.

Benefits

Competitive remuneration and benefits

Outstanding training and development

Qualifications

• Proven leadership and business management skills in retail.
• Exceptional customer relationship management experience.
• Ability to execute strategic planning.

Responsibilities

• Lead and develop a team of Sales Associates.
• Achieve sales and customer service targets.
• Create and execute business plans.
• Handle challenging customer service situations with tact.

Skills

Leadership

Coaching

Customer service

Communication skills

Results oriented

Proactive approach

Tools

Microsoft Excel

Job description

Overview

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

Responsibilities

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others\' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers\' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.