Counter Manager | Aesop Liberty, London | Full Time

L'OREAL GROUP; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global retail company seeks a Counter Manager for Aesop Liberty in London. The successful candidate will lead a team to enhance customer experiences, drive sales, and ensure operational excellence. Requires strong management experience and a knowledge of skin care. Full-time position with competitive benefits including employee discounts and professional development opportunities.

Benefits

Up to 50% product discount

Cycle to work scheme

In-house Product and Core skills training

Competitive bonus opportunity

Access to LinkedIn Learning

Employee assistance programmes

Qualifications

• Proven track record of effective selling skills and ability to drive commercial outcomes.
• Demonstrated ability to utilise empathy to manage interpersonal relationships.
• Open mindset and deep curiosity seeking to understand others.

Responsibilities

• Engage and guide customers to relevant products.
• Budgeting and store-specific marketing oversight.
• Motivate and develop team members.

Skills

Management experience within customer service environment

Effective selling skills

Leading and coaching a team

Communication skills

Commercial acumen

Problem-solving skills

Knowledge of skin care

Computer literacy

Tools

Microsoft Office

Job description

Overview

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Since 2023, Aesop has been part of the L\'Oréal Groupe, the world\'s #1 beauty company. Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl\'s, Lanc\ôme, SkinCeuticals, Nyx, YSL and L\'Oréal Paris; and presents wide-ranging opportunities for long-term career growth.

"A business doesn\'t consist of walls or machines, but people, people, people." - Eugene Schueller

Role purpose

As the Counter Manager of Aesop Liberty, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.

Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store\'s client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.

What we are looking for

• Management experience within customer service environment
• Proven track record of effective selling skills and ability to drive commercial outcomes
• History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication, problem-solving, commercial acumen and merchandising skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• Computer literacy encompassing strong familiarity with Microsoft Office suite

This position is Full Time, 40 hours per week and operates an on-site working pattern.

What\'s on offer

• We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.
• Employee benefits include -
• Up to 50% product discount
• Cycle to work scheme
• In-house Product and Core skills training
• Competitive bonus opportunity based on Store performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning
• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.