Counter Manager

RHR UK; Trafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cosmetics brand in the UK is seeking a passionate Full-time Counter Manager for their Selfridges Trafford Centre location. This role involves achieving retail objectives, managing a team, and ensuring exceptional customer service. Candidates should be dynamic and motivated to make connections with customers while leading beauty services. The ideal candidate will enjoy a fun work environment, contribute positively to team morale, and maintain high standards of operation.

Benefits

Opportunities for growth and development

Qualifications

• Ability to work weekends, late nights, and bank holidays.
• Strong leadership and motivational skills.
• Excellent communication skills.

Responsibilities

• Drive sales through effective management of the team.
• Maintain high customer service standards.
• Manage stock and perform administration duties.

Skills

Team management

Sales target achievement

Customer service

Beauty and brow services

Job description

Benefit is glowing...we mean growing...and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Selfridges Trafford Centre!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? Youre just what were lookin for, Gorgeous!

Were Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded in by twins Jean & Jane Ford in San Francisco, today were in 59 countries with more than 3, BrowBars & 6, trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when were laughing & having fun, thats when were our most beautiful. We're known to work smart & laugh hard. Sound like you? Youve come to the right place!

We're living proof that premium brands dont have to be serious. Let others do all the science and molecule stuff were here to transform customers into better versions of themselves, and have a ton of fun doing it.

It means looking good and staying positive every customer you approach will see you as the face of our brand. Youre going to love doing all those makeovers with our best-selling products, and theyll love you for making them look amazing.

Responsibilities

The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.

Duties for a Counter Manager Include

• Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
• Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty / brow services, and booking repeat appointments.
• Brow services - Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!)
• Teamwork through daily team meetings, effective communication, and recognition of positive work to ensure the in-store teams remain motivated and work to achieve individual and counter targets.
• Promotion and Special Events: Building business with innovation by creating both in-store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events.
• Stock: Ensuring the counter remains stocked at all times and reporting any concerns to the area manager immediately.
• Communication: Responsible for communication between store / department managers and area managers as well as maintaining high levels of open communication on the counter.
• Administration: Responsible for ensuring daily, weekly, monthly, and yearly administration is completed, and where necessary assisting with area manager administration.
• Staff Rotas: Ensure staff rotas are completed fairly and on a monthly basis.
• Hygiene and Housekeeping: Ensure the counter and displays are kept clean and hygienic at all times.

Qualifications

Counter Managers may be required to work weekends, late nights, and bank holidays.

Benefit is filled with both laughter and hard work making us a unique place to hang your hat. We offer beauty-full opportunities for growth and development and represent a wide variety of skills and backgrounds. If youre the type of person who puts the word no before the word problem, then the Counter Manager position may be the fabulous opportunity for you.

Our mission at Benefit is to To build a beauty community for all. Dedicated to doing good and feeling good As an equal opportunity employer we stay true to our mission. We celebrate difference and encourage everyone to be their authentic self.

We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact .