Counter Manager

Benefit Cosmetics; Catbrain; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cosmetics brand is seeking a Full-time Counter Manager in Catbrain to achieve sales targets and create exceptional customer experiences. You will lead a team, provide brow services, and develop strategic events to enhance brand awareness. Ideal candidates should have at least 6 months of retail and management experience, with a passion for sales and makeup. This role offers competitive commission schemes and a range of additional benefits, including product discounts and comprehensive training.

Benefits

Product Discount

Staff Sale

New Launch Gratis

Full Training provided

Competitive Commission Scheme

Qualifications

• Minimum 6 months retail experience with a focus on sales.
• Minimum 6 months of management experience.

Responsibilities

• Lead and motivate Brow and Beauty Experts to exceed sales goals.
• Provide waxing, tinting, and tweezing services for customer satisfaction.
• Develop strategic events to boost brand awareness and sales.

Skills

Sales Management

Team Motivation

Customer Service

Effective Communication

Job description

Job Overview

Benefit is Glowing… We Mean Growing… and we are currently searching for a Full‑time Counter Manager to make real connections in John Lewis Cribbs Causeway! As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target‑Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in‑store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimise coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Benefits

• Dynamic, enthusiastic, and sales‑driven
• Passion for make‑up and retail with a focus on achieving sales targets
• Result‑oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• Minimum 6 months retail experience with a passion for sales success
• Minimum 6 months of management experience
• The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we’re the world’s No. 1 brand dedicated to eyebrows.)

Additional Benefits

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme