Counter Lead

Estee Lauder; Oxford; On-site; GBP 30,000 - 42,000; Full time

Job summary

Estee Lauder in Oxford is seeking a Counter Lead to drive sales turnover and market share through a consumer-first approach. You will uphold a credible brand image, deliver exceptional service, and maximise retail standards.

You will lead local marketing initiatives, manage stock and events, and ensure brand values are represented across all touchpoints. A proactive communicator, you will use digital tools to recruit and retain loyal customers.

Qualifications

• Consumer-focused approach to drive sales turnover and market share.
• Maintain credible brand image and professional standards.
• Deliver excellent service and retail standards.
• Be an ambassador for the brand and communicate brand values.

Responsibilities

• Reflect a credible and professional Brand image to all internal and external consumers.
• Maximise sales through selling, providing excellent service and retail standards.
• Adhere to store/Brand/Company Procedures and guidelines to improve efficiency.
• Understand daily/weekly targets and work toward them.
• Utilise digital channels and events to drive the business and protect the Brand image.
• Deliver the Brand Strategy and local plan through marketing & events.
• Ensure high standards of service with a zero-complaints mindset.
• Plan and implement local marketing activities aligned to Retailer activity.
• Deliver excellence in execution of service and product knowledge.
• Manage refunds and complaints per Company guidelines and consult with Area Manager as needed.
• Use digital tools to keep knowledge up to date.
• Develop consumer recruitment and retention strategies to grow loyalty.

Skills

Excellent communication

Organisation

Prioritisation

Sales driven

Job description

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.

• reflecting a credible and professional Brand image to all internal and external consumers at all times
• maximising sales through selling, providing excellent service and retail standards
• contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
• Understand daily/weekly targets
• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
• Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards on a daily basis ensuring they are maintained to the required standard
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Ensure all information requests are fulfilled accurately, within deadlines set
• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality

• Manage daily replenishment, taking appropriate action where necessary
• Maximise sales performance by utilising all commercial reports before making commercial decisions
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
• Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
• Identify trends and make suggestions to enhance product performance.

Experience in a fast⁃paced retail and/or consumer facing environment

• Ability to drive self⁃development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills