Counter Business Manager

Puig UK Limited; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Charlotte Tilbury Beauty is seeking a Business Manager for John Lewis Exeter to lead a high-performing retail team and deliver an outstanding, magical brand experience. You will coach, develop and motivate your people, drive KPI achievement and ensure customers feel valued and inspired by the Charlotte Tilbury magic.

You will be a true leader, highly organised and adaptable, able to build cross-functional relationships across retail and head office.

Qualifications

• Proven management experience and a track record of delivering results from KPI’s to people.
• Leader who inspires their team to be the best versions of themselves and empower thinking.
• Highly organised, a problem solver who can adapt style and implement processes.

Responsibilities

• Reporting to the Area Manager and driving an ultimate Charlotte Tilbury brand experience while exceeding KPI’s.
• Deliver a best-in-class customer experience, turning customers into Charlotte Tilbury ambassadors.
• Coach and mentor the team through on-the-job training and ongoing support.
• Collaborate cross-functionally with retail and head office to build lasting relationships.

Job description

Business Manager, Charlotte Tilbury - John Lewis Exeter

Full Time - Permanent

About Your Role

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

If you’re ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don’t just work in beauty - you make dreams come true.

About Us

As the fastest growing beauty brand – we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, our show stopping artistry and by building world-class emotional connections with our global customers and colleagues alike. Our culture is truly unique – we are fearless and want to do things differently, we empower our people to think out of the box and with an entrepreneurial mindset as we continue to expand and grow globally. Do you dare to dream of being part of something magical where the sky is the limit? If so – we are looking for inspirational top talent to be part of our growing magic dream.

Key Accountabilities

• Reporting in to the Area Manager; you will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand and you will do this by exceeding KPI’s and inspiring your team to deliver and be the best they can be.
• You will be a customer experience pioneer – customer service does not exist. You want your customers to be Charlotte Tilbury ambassadors and experience the true magic of Charlotte Tilbury through selling our spellbinding products, leading by example and wanting your customer to return.
• You will be a true coach and mentor to your team. You will support and develop your team to be the best they can possibly be, through on the job training, coaching and on-going support.
• You are a collaborator and an innovator – you can influence and build lasting relationships cross functionally in retail and in head office.

Your Skills and Experience

• You will have proven management experience and be operating at Deputy Manager level or above. You will have a track record of delivering exceptional results from anything ranging from KPI’s to people. Ideally this will be gained from a fast-paced environment such as beauty, retail or FMCG.

• You will be a true leader – who believes their strength is as strong as that of their team. You will want to inspire your team to be the best versions of themselves – and empower them to think in a limitless way.
• You will be highly organised, and a problem solver who can think on their feet with an innovative spirit. You can also adapt your style and implement processes and routines.

Why join us?

• We provide a range of magical benefits tailored to each region. For full details, please connect with your local TA representative.
• Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We offer a structured induction programme – Start of a Dream. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
• Structured career development: Our team of industry experts will support and work with you to explore your learning potential and career goals.
• Wellness and social benefits including Assist Programs and regular social connects with colleagues.

Our Mission

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn Page! For updates, stories, and behind-the-scenes moments.! For updates, stories, and behind-the-scenes moments.