Counter Assistant - Butcher Shop

Kepak Group; Portlethen; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

31 days annual leave

Company pension scheme

Death in service benefit

Refer a friend up to £500

Free on-site parking

Job summary

Kepak Group is seeking a enthusiastic Butcher Shop Counter Assistant in Scotland to join the team. You will work Tue–Sat, delivering excellent customer service, handling meat counter orders, and assisting with food preparation and hygiene compliance.

Candidates should have butchery experience, strong interpersonal skills and the ability to upsell products while maintaining high standards of food safety. A supportive team environment and opportunities for development are offered.

Qualifications

• Experience in food-based customer service
• Butchery experience is essential
• Excellent interpersonal and communication skills
• Strong team player with ability to work with multi-national colleagues
• Ability to multitask and work to deadlines
• Willingness to contribute to shop targets and upsell products

Responsibilities

• Take customer orders and assist customers at the counter
• Prepare food to required standards and ensure presentation and quality
• Maintain hygiene and records for the shop and counters
• Restock and rotate products; assist with stock checks
• Provide guidance on cuts, cooking methods, and upsell opportunities
• Maintain opening/closing procedures and ensure food safety compliance
• Support daily shop targets and deliver excellent customer service
• Undertake food preparation tasks such as burgers, marinating and dicing meat
• Ensure compliance with food hygiene procedures

Skills

Customer service

Interpersonal skills

Communication

Negotiation

Team player

Multitasking

Willing to go extra mile

Job description

Overview – Kepak Group

Kepak is a global food company serving international retailers and food service household names with prime cuts of meat, on-trend food concepts and ready-for-market convenience foods. Our meat is sourced primarily from quality assured farms and our beef and lamb are pasture-grazed for most of the year.

Be it fresh meat crafted by our master butchers (such as McIntosh Donald and St. Merryn) or our famous brands (such as Rustler’s, Big Al’s and John Stone), we offer a total foodservice solution with the premium quality our customer's demand.

Kepak Mclntosh Donald are looking for a Butcher Shop Counter Assistant to join our team, working a Tuesday- Saturday.

Role Purpose

To assist in the excellent customer service delivery and experience of the Shop, promoting our brand, understanding our products and offering guidance and recommendations on products whilst complying with relevant food safety and hygiene standards.

Key Responsibilities

• Efficiently take customer orders
• Prepare food to required standards checking for taste, presentation, and quality
• Maintain relevant records
• Minimize product wastage
• Maintain required hygiene standards in all areas of the shop, including regular deep cleans
• Any other duties as required by management and within the competency of the post holder
• Provide guidance and recommendations on products (how to cook, type of cuts etc)
• Identify upselling opportunities
• Positively contribution to Shop weekly sales targets
• Process orders through till correctly
• Restock fresh meat and pre-prepared counters with products
• Undertake stock checks and rotations as required
• Complete opening and closing procedures of Shop
• Complete and maintain hygiene standards and processes for counters, Shop, and food preparation areas
• Undertake food preparation duties, such as preparing burgers to recipe, dicing meat, preparing marinades etc
• Ensure all food preparation is carried out in accordance with food hygiene procedures

Commitment to Company Values; Passion for food, Ambition, Responsibility and Teamwork

• Passion for Food at forefront of day-to-day performance
• Ambition to develop self to achieve personal and business goals
• Responsibility for positive contribution to business
• Team Work across all levels, departments and teams, willing to go the extra mile
• Experience in food-based customer service
• Butchery experience is essential
• Exceptional interpersonal, communication, and negotiating skills essential
• Commitment to good practice and hygiene
• Manual handling ability and awareness
• Communicates well in written and oral form with multi-nationals on all levels
• Ability to multitask and work under own initiative to deliver to deadlines
• Relationship builder with influencing skills
• Strong team player

Performance Bonus-

• Opportunity to earn a bonus based on your performance and development.
• Pay Grading system- offering the chance to increase your earnings as you advance in your role.
• 31 days annual leave per year (after probation).
• Annual Holiday Purchase Scheme- Need a little more time off? Purchase additional annual leave.
• Company Pension Scheme- Helping you plan for the future with access to our company pension scheme.
• Death in Service Benefit- Eligible salaried employees are covered by our Death in Service benefit, providing financial support and peace of mind for your loved ones.
• Refer a Friend Scheme- Earn up to £500 for successfully referring a friend or family member to join Kepak.
• Free On-Site Parking- Our site has dedicated staff parking, available free of charge for all colleagues.
• Subsidised On-Site Canteen- Enjoy a variety of freshly prepared hot meals and food options at reduced prices in our on-site canteen.
• Cycle to Work Scheme- Save money on a new bike and cycling equipment through our salary sacrifice scheme.
• Electric Vehicle Scheme- Access an electric vehicle through our salary sacrifice scheme.
• Long Service Awards- We recognise, acknowledge and celebrate the loyalty, dedication and valuable contributions of our long-serving colleagues.
• Discounted Gym Memberships- Support your health and wellbeing with access to discounted gym memberships.
• Training and Development- We are committed to helping you grow your career through structured onboarding, regular online and in-person training, and clear opportunities for career progression.
• Mentoring and Leadership Development Programmes- Whether you're looking to build new skills or take the next step in your career, our mentoring and leadership development programmes are designed to help you reach your full potential.
• GroceryAid Employee Assistance Programme- Free and confidential emotional, practical and financial support for all Kepak colleagues, including access to counselling, mental health support, legal guidance and a 24/7 confidential helpline.
• Financial Advice & Will Writing - Access free mortgage advice and a complimentary will writing service as part of your employee benefits package.