Counter Assistant

Riada Resourcing; Ballymena; On-site; GBP 18,000 - 24,000; Full time

Job summary

A well-established Post Office in Ballymena is seeking a friendly and reliable Counter Assistant. You will deliver excellent customer service, process postal transactions, and ensure the counter operations run smoothly. The ideal candidate should have prior customer service experience, strong communication skills, and the ability to work under pressure. This position offers flexible working hours and full training on Post Office systems.

Qualifications

• Previous experience in an office-based customer service, retail, or postal environment is an advantage.
• Ability to work well under pressure and multitask.

Responsibilities

• Greet customers warmly and provide helpful, accurate information.
• Assist customers with postal products and services.
• Guide customers through forms, applications, and postal requirements.
• Handle customer queries and resolve issues professionally.
• Process transactions including postage sales and bill payments.

Skills

Customer service experience

Strong communication skills

Attention to detail

Basic numeracy

Job description

Counter Assistant - Ballymena - Permanent A well-established Post Office is looking for a friendly, reliable, and customer-focused Counter Assistant to join their team. The role involves delivering excellent customer service, processing a variety of postal transactions, and ensuring the smooth running of daily counter operations.

Responsibilities

• Greet customers warmly and provide helpful, accurate information
• Assist customers with postal products and services, including letters, parcels, recorded delivery, and special services
• Guide customers through forms, applications, and postal requirements
• Handle customer queries and resolve issues professionally
• Process transactions including postage sales, parcel dispatch, bill payments, banking services, and top-ups
• Operate the Post Office Horizon system (training provided)
• Ensure all transactions are completed accurately and efficiently
• Weigh, measure, and classify items to determine correct postage
• Ensure correct packaging, labelling, and compliance with postal regulations

Skills and Qualifications

• Previous experience in an office based customer service, retail, or a postal environment is an advantage
• Strong communication and interpersonal skills
• Good attention to detail and ability to follow procedures accurately
• Basic numeracy and confidence handling cash
• Ability to work well under pressure and multitask

Further Information

Able to work flexible hours, including weekends where required. About the role:20-40 hours a week Full time or Part time options Full training on Post Office systems and processes Location: Glenravel