Counsellor (UK)

HealthHero; Glasgow; On-site; GBP 26,000 - 30,000; Part time

Job summary

A leading telehealth platform is seeking an EAP Telephone Counsellor for a hybrid role in Glasgow. The ideal candidate will provide initial assessments and support to clients while managing a caseload in a dynamic environment. Qualifications include at least L4 in Counselling and BACP/COSCA registration. This position offers a salary range of £26,000 to £30,000 for full-time hours, with part-time roles available.

Benefits

Competitive salary

Financial assistance for Supervision

Health Scheme

Employee Assistance Program

Auto-enrolment pension scheme

Life insurance Scheme

Training provided

Qualifications

• Fully qualified Counsellor/Psychotherapist with BACP/COSCA registered status.
• Good IT skills, especially in Microsoft Office.
• Strong clinical background and excellent assessment skills.

Responsibilities

• Conduct Initial Clinical Assessments and Triage client needs.
• Manage caseload of clients requiring Structured Counselling.
• Write brief and accurate clinical notes of all interactions.

Skills

Counselling skills

Assessment skills

Teamwork

Time management

Education

L4 and above in Counselling

Tools

Microsoft Office

Job description

Overview

EAP Telephone Counsellor

Hybrid Role - GLASGOW

Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.

HealthHero is Europe’s largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero’s mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities.

As the mental health and wellbeing arm of HealthHero, our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with service users, business and HR professionals, in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.

We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team.

Responsibilities

• For the main part of the role, carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
• Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
• Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
• Writing brief, accurate and concise clinical notes, of all interactions.
• Integrated into our Support Line Team.

Able to work a minimum of 22.5 hrs per week (at least 1 day shift based in office, Glasgow and Bracknell, which is mandatory)

Shifts and hours

We currently have vacancies for the following range of shifts:

• 8am-4pm, 10am-6pm, 12pm-8pm, 2pm-10pm (half or full days)
• Midnight - 6am (Home) plus an office weekday, day shift
• Weekend shifts (Home) plus an office weekday, day shift.

We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance.

Benefits and requirements

• Part time is pro rata salary.
• In addition, dependent on your agreed shift pattern, you may be required to cover at least 1 weekend shift (7.5 hours) and 1 overnight sleeping shift from your home, per month, (when not on the midnight-6am shift pattern).
• Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
• Have good IT skills with good working knowledge of Microsoft Office suite.
• Have a strong clinical background, with excellent Assessment skills.
• Able to make sound Clinical decisions, whilst holding Boundaries.
• Be a keen team-player with excellent time management, clinical, communication and organisation skills.
• Keep in mind the needs of clients and the service whilst working under pressure.
• Able to work in a busy environment.

Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment.

While it is advantageous, it is not mandatory, as comprehensive training will be provided.

• Full induction training programme, which will be undertaken via Microsoft Teams.
• Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic.
• Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours).
• Financial assistance for Supervision.
• Monthly 1-2-1’s with your line Manager.
• 24/7 On Call support.
• Auto-enrolment pension scheme.
• Health Scheme and Employee Assistance Program.
• Life insurance Scheme.

When applying, please provide your most recent CV, including employment history and qualifications.

We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.

Diversity and Inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel.

We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process- should you need it, please let us know.