Council Tax Revenues Specialist

Southwark; Greater London; Hybrid; GBP 44,000 - 51,000; Full time

Benefits offered by this job

Competitive Salary & Pension

Growth Opportunities

Flexible working

Home working

Local Government Pension Scheme

Job summary

Southwark Council is seeking a Revenues Officer to join the Income Operations team within the Customer and Exchequer Services division. You will manage Council Tax billing, collection and recovery, ensuring accuracy in databases and compliance with legislation while sometimes handling Business Rates tasks.

You will investigate complex queries, advise customers, apply discounts/exemptions, and take enforcement actions when needed. The role supports service improvement and performance targets.

Qualifications

• In-depth knowledge of revenues legislation and relevant regulations.
• GCSEs (or equivalent) including English and Maths.
• Strong background in revenues administration, ideally in a delivery-focused role.
• Confident communicator with the ability to advise customers clearly and effectively.
• Excellent organisational skills with the ability to prioritise and meet deadlines.
• Strong IT skills including databases, spreadsheets, and case management systems.
• Proven experience dealing with the public in challenging situations.
• Ability to analyse complex issues, spot patterns, and resolve problems efficiently.

Responsibilities

• Manage a caseload for the billing, collection, and recovery of Council Tax and other local taxation in line with legislation and council policies.
• Provide expert advice and clear communication to customers, resolving complex queries and maintaining accurate account records.
• Identify and apply relevant discounts, exemptions, and reductions, ensuring fair and consistent decision-making.
• Take appropriate recovery action, including court representation and liaison with enforcement agents and legal services.
• Analyse data, contribute to service improvements, and support the preparation of government returns and audit requirements.
• Work collaboratively with internal teams and external stakeholders to support performance targets and ensure quality service delivery.

Skills

Revenues legislation

Public communication

Organisational skills

Analytical thinking

IT skills

Customer service

Problem solving under pressure

Team collaboration

Education

GCSEs (English & Maths)

Tools

Databases

Spreadsheets

Case management systems

Job description

Southwark Council is seeking a Revenues Officer to join the Income Operations team within the Customer and Exchequer Services division. You will manage Council Tax billing, collection and recovery, ensuring accuracy in databases and compliance with legislation while sometimes handling Business Rates tasks.

You will investigate complex queries, advise customers, apply discounts/exemptions, and take enforcement actions when needed. The role supports service improvement and performance targets.