Council Tax & Rates Revenue Specialist - Customer-Centric

Westmorland and Furness Council; Penrith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Penrith is seeking a Revenues Officer to maximize collection and establish liabilities for council tax and rates. The candidate should have strong experience in a Revenues or Financial environment, excellent customer service skills, and proficiency in Microsoft Office. This role plays a crucial part in the transformation of the Revenues and Benefits Service, offering numerous benefits, including a competitive pension scheme and enhanced annual leave.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discount schemes

Qualifications

• Experience in a Revenues or Benefits environment is essential.
• Proficient in ICT and Microsoft Office software.
• Demonstrated ability to solve problems and think analytically.

Responsibilities

• Maximise collection and establish liability for council tax and non-domestic rates.
• Assist with billing, recovery, and enforcement of outstanding debts.
• Provide excellent customer service and communicate effectively.

Skills

Experience and knowledge within a Revenues or Financial environment

Well-developed ICT skills

Ability to organise and prioritise workload

High levels of accuracy

Analytical and innovative approach

Strong problem-solving skills

Communication and collaboration skills

Customer Service skills

Tools

Microsoft Office

Excel

Job description

A local government authority in Penrith is seeking a Revenues Officer to maximize collection and establish liabilities for council tax and rates. The candidate should have strong experience in a Revenues or Financial environment, excellent customer service skills, and proficiency in Microsoft Office. This role plays a crucial part in the transformation of the Revenues and Benefits Service, offering numerous benefits, including a competitive pension scheme and enhanced annual leave.