Council Tax Officers - North Lincolnshire Council

North East Lincolnshire Council; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government organization in the United Kingdom is seeking an individual for a role in Local Taxation and Benefits Shared Service. The role involves dealing with Council Tax billing and enquiries, requiring excellent customer service skills and the ability to work as part of a team. Flexible working is supported, with a requirement to work Wednesday to Friday. Suitable candidates will help maximize council tax collection.

Qualifications

• Must be able to answer customer queries over the telephone.
• Committed to providing efficient service to residents.

Responsibilities

• Work in a fast-paced environment dealing with Council Tax billing and enquiries.
• Determine liability and process discounts and exemptions.
• Support flexible working patterns.

Skills

Excellent customer service skills

Team player

Job description

Role Overview

You will be working as part of the Local Taxation and Benefits Shared Service in a fast paced environment dealing with Council Tax billing and enquiries. You will be determining liability, including processing discounts and exemptions to maximise council tax collection.

You will need excellent customer service skills and will be required to answer customer queries over the telephone as part of the role.

We need people who are team players and are committed to providing an efficient service to the residents of North and North East Lincolnshire.

We offer blended working between home and office. Once the appropriate training is complete you will have the option to work mainly from home.

The team supports flexible working, however, for this role we require your working pattern to be Wednesday to Friday to support business need.

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

If you require an informal discussion about the role please contact Team Managers, Aimee Martin 01472 324480 or Julie Steel 01472 323776

To apply please click theApply Nowlink below.