Council Tax Officer / Revenues & Benefits Officer

i-Jobs; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Council Tax Officer to manage Council Tax accounts and maximize debt recovery. The role requires strong communication skills, experience in revenue management, and knowledge of relevant legislation. Responsibilities include responding to inquiries, handling complaints, and maintaining accurate records. The position offers a pay rate of £21.45 per hour for a duration of 6+ months.

Qualifications

• Experience in revenue management and debt recovery.
• Strong communication skills for handling inquiries and complaints.
• Ability to maintain accurate records and databases.
• Knowledge of relevant legislation and procedures.
• Commitment to customer care and equal opportunities.

Responsibilities

• Manage Council Tax accounts and other revenue streams.
• Recover debts and maximize collection efficiently.
• Respond to inquiries via letter, phone, in person, and electronically.
• Process applications for discounts and reliefs.
• Handle complaints and suggest improvements.

Skills

Experience in revenue management

Strong communication skills

Ability to maintain records

Knowledge of legislation

Commitment to customer care

Job description

Council Tax Officer / Revenues & Benefits Officer

Location: 1 Catford Road, Catford, London, SE6 4RU

Start Date: ASAP

Contract Duration: 6+ Month

Working Hours: Mon Fri, 09 00, 37 Hours per week

Pay Rate: £21.45 per hour

Job Ref: OR16751

Job Responsibilities

• Work 35 hours per week.
• Manage Council Tax accounts and other revenue streams.
• Recover debts and maximize collection efficiently.
• Respond to inquiries via letter, phone, in person, and electronically.
• Process applications for discounts and reliefs, considering fraud prevention.
• Handle complaints and suggest improvements for service delivery.
• Submit irrecoverable debts for write-off as per procedures.
• Maintain an accurate database and fulfill audit requirements.
• Engage in outreach work to improve collection.
• Cooperate with external bodies to assist in revenue collection.
• Manage enforcement agents and report on their performance.
• Prepare records, deal with reports, and ensure data protection.
• Stay informed on relevant legislation and technology.
• Mentor and coach junior staff as needed.
• Assist in designing and implementing training programs.
• Contribute to process and procedure reviews.
• Conduct quality checks for accuracy.
• Promote equal opportunities and customer care.

Person Specifications

Must Have

• Experience in revenue management and debt recovery.
• Strong communication skills for handling inquiries and complaints.
• Ability to maintain accurate records and databases.
• Knowledge of relevant legislation and procedures.
• Commitment to customer care and equal opportunities.

Nice to Have

• Experience with outreach and community engagement.
• Previous experience in mentoring and training staff.

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