Council Tax Officer

Critical Project Resourcing Ltd; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local authority agency is seeking an experienced Council Tax Officer for a contract role in West London. You will be responsible for the administration and collection of Council Tax, ensuring accounts are accurate while providing excellent customer service. Candidates should have proven experience in Council Tax roles and strong legislative knowledge. The position offers an hourly rate of £27.77. This role will require strong numeracy and analytical capabilities, as well as proficiency in relevant systems.

Qualifications

• Proven experience working as a Council Tax Officer within a Local Authority.
• In-depth knowledge of Council Tax legislation and regulations.
• Strong numeracy and analytical skills with excellent attention to detail.
• Confident communicator able to handle complex customer queries.

Responsibilities

• Assist in the administration of Council Tax accounts.
• Maintain accurate records of liability, charges, reductions, payments.
• Check and issue bills and recovery notices.
• Liaise with enforcement agents for recovery action.
• Respond to customer enquiries professionally.
• Calculate Council Tax charges and prepare statements.

Skills

Numeracy skills

Analytical skills

Communication skills

Attention to detail

Tools

Council Tax and Benefits systems (e.g. Academy, Northgate)

Job description

Council Tax Officer – West London – £27.77 per hour (Umbrella)

A West London Local Authority is seeking an experienced Council Tax and Benefits Officer to join their Revenues and Benefits team on a contract basis.

Role Purpose

You will play a key role in the effective administration and collection of Council Tax, ensuring that accounts are accurate and up to date while providing a high standard of customer service.

Key Responsibilities

• Assist as part of a team in the administration of Council Tax accounts.
• Use the Council’s computer systems to maintain accurate records of liability, charges, reductions, payments, and arrangements, including those made through Liability Order and Committal Court proceedings.
• Check and issue bills, recovery notices, enforcement documents, and enquiry forms to ensure prompt and efficient collection.
• Liaise with enforcement agents (bailiffs) and other external partners as appropriate to progress recovery action.
• Respond to customer enquiries professionally and promptly, providing accurate information and resolutions.
• Apply a thorough understanding of Council Tax legislation to determine liability and entitlement to discounts and exemptions.
• Accurately calculate Council Tax charges and amendments, and prepare statements of account for multiple years or properties.

Requirements

• Proven experience working as a Council Tax Officer within a Local Authority.
• In-depth knowledge of Council Tax legislation and regulations.
• Strong numeracy and analytical skills with excellent attention to detail.
• Confident communicator able to handle complex customer queries.
• Proficiency in using Council Tax and Benefits systems (e.g. Academy, Northgate, or similar).