Council Tax Officer

Critical Project Resourcing Ltd; Ealing; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local authority recruitment agency is seeking an experienced Council Tax Officer for a role in West London. You will administer and collect Council Tax while maintaining accurate records and providing high standards of customer service. The ideal candidate has proven experience, strong numeracy skills, and a deep understanding of Council Tax legislation. This position offers £27.77 per hour on a contract basis.

Qualifications

• Proven experience as a Council Tax Officer within a Local Authority.
• In-depth knowledge of Council Tax legislation and regulations.
• Strong numeracy and analytical skills with excellent attention to detail.
• Confident communicator able to handle complex customer queries.

Responsibilities

• Assist in the administration of Council Tax accounts.
• Maintain accurate records of liability, charges, and payments.
• Check and issue bills and recovery notices.
• Liaise with enforcement agents to progress recovery action.
• Respond to customer enquiries and provide accurate resolutions.
• Calculate Council Tax charges and prepare statements of account.

Skills

Numeracy skills

Analytical skills

Communication

Customer service

Tools

Council Tax and Benefits systems (e.g. Academy, Northgate)

Job description

Council Tax Officer – West London – £27.77 per hour (Umbrella)

A West London Local Authority is seeking an experienced Council Tax and Benefits Officer to join their Revenues and Benefits team on a contract basis.

Role Purpose

You will play a key role in the effective administration and collection of Council Tax, ensuring that accounts are accurate and up to date while providing a high standard of customer service.

Key Responsibilities

• Assist as part of a team in the administration of Council Tax accounts.
• Use the Council’s computer systems to maintain accurate records of liability, charges, reductions, payments, and arrangements, including those made through Liability Order and Committal Court proceedings.
• Check and issue bills, recovery notices, enforcement documents, and enquiry forms to ensure prompt and efficient collection.
• Liaise with enforcement agents (bailiffs) and other external partners as appropriate to progress recovery action.
• Respond to customer enquiries professionally and promptly, providing accurate information and resolutions.
• Apply a thorough understanding of Council Tax legislation to determine liability and entitlement to discounts and exemptions.
• Accurately calculate Council Tax charges and amendments, and prepare statements of account for multiple years or properties.

Requirements

• Proven experience working as a Council Tax Officer within a Local Authority.
• In-depth knowledge of Council Tax legislation and regulations.
• Strong numeracy and analytical skills with excellent attention to detail.
• Confident communicator able to handle complex customer queries.
• Proficiency in using Council Tax and Benefits systems (e.g. Academy, Northgate, or similar).

Complete this short form & submit your CV then we will do the rest.