Correspondence Executive (Full / Part-time)

East West Railway Company; Milton Keynes; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Up to 12% employer pension contribution

36 days annual leave

2 volunteering days

Enhanced family-friendly policies

Life assurance

Employee Assistance Programme

Access to Perkbox

Recognition programme

Advanced learning and development opportunities

Job summary

A transport infrastructure firm seeks a Correspondence Executive to handle all incoming and outgoing communications related to stakeholder inquiries. The role demands experience in customer service, exceptional communication skills, and the ability to manage multi-faceted workloads effectively. In addition to a competitive salary and benefits, including a pension contribution and generous annual leave, the company promotes a diverse and inclusive workplace for all applicants.

Qualifications

• Experience in correspondence and customer service, preferably within a large project.
• Ability to distill complex materials into key messages for different audiences.
• Adept at managing and prioritising work amidst competing demands.
• Able to work unsupervised as well as in a team, and foster positive relationships across the organisation.

Responsibilities

• Ensure timely and accurate responses to all correspondence.
• Support the Correspondence Manager in creating templates for responses.
• Maintain records of communications and track response times.
• Liaise with discipline leads and produce high-quality work.
• Work with the Correspondence Manager for drafts' reviews and approvals.

Skills

Proven experience in correspondence and customer service

Excellent written and verbal communication skills

Strong organisational and record-keeping abilities

Ability to manage and prioritise work

Team player with initiative

Stakeholder engagement

Job description

East West Rail is an infrastructure programme linking communities between Oxford and Cambridge. The area is currently let down by a lack of transport choices, and we have a once in a generation opportunity to fix that – improving prosperity for people and places along the way.

East West Railway Company (that’s us) was created by the Department for Transport (DfT) to oversee the delivery of East West Rail from construction through to wheels in motion, making sure the railway comes together in the right way.

Role Summary

This is a great opportunity to get involved in all aspects of the project, collaborating with a variety of technical experts and stakeholders. The role will support the Correspondence Manager in responding to all incoming and outgoing communications related to stakeholder and community enquiries. This role ensures timely and accurate responses to all correspondence, maintaining a high standard of customer service and engagement.

Function

The Strategy, Sponsorship and External Affairs function is accountable for defining what EWR Co. is, and the impact it will deliver. It is accountable for securing the required approvals to deliver the scheme, being the custodian of the DCO submission, including statutory consultation, and building a compelling business case. It will hold design and delivery to account to create an asset which will realise the economic benefits.

We are open to applications on a full or part time basis.

Key Responsibilities

• Ensure timely and accurate responses to all correspondence.
• Support the Correspondence Manager in the creation of templates and standard responses to frequently asked questions.
• Maintain records of all communications and track response times.
• Liaise with relevant EWR Co discipline leads and subject matter experts, obtaining technical details, to produce high quality work with an emphasis on effective and compelling communication.
• Work closely with the Correspondence Manager to seek reviews and approvals for drafts.
• Work with other Correspondence Executives to maintain a list of subject matter experts and store information for regular requests on the EWR Co ‘lines to take’ application.

Skills, Knowledge & Experience

• Proven experience in correspondence and customer service, preferably within a large project.
• Excellent written and verbal communication skills will be vital in this role, along with the ability to distill complex and technical material into key messages for different audiences.
• Strong organisational and record-keeping abilities.
• You should already be accustomed to managing and prioritising your work in response to competing demands, and you should be able to foster positive relationships with colleagues across the organisation.
• Able to work unsupervised as well as being a team player, and to use initiative.
• Competitive salary that reflects your skills and experience
• Up to 12% employer pension contribution to support your future
• 36 days annual leave (including bank holidays) plus the option to buy up to 2 extra days
• 2 volunteering days, a chance for you to give back to the community
• Enhanced family-friendly policies to support you and your loved ones
• Life assurance (4x your annual salary) for peace of mind
• Employee Assistance Programme for confidential support when you need it
• Access to Perkbox for a wide range of discounts and wellbeing benefits
• Recognition programme, including on-the-spot and annual awards
• Advanced learning and development opportunities to help you grow.

Diversity and Inclusion

At East West Railway Company, we’re committed to building an inclusive railway for all. We believe that to do that, we must nurture a diverse team that represents the UK communities that we impact. Our approach is simple – to create an environment where everyone is welcome and able to be themselves. We celebrate diversity and are proud to be an equal opportunity employer. We encourage applications of all backgrounds and experiences.